Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dana Zhu

Queens

Summary

Dynamic Community Relations Manager with a proven track record at Oak Street Health, specializing in relationship building, strategic engagement, and patient outreach. Skilled in forecasting and lead generation to support growth goals. Bilingual in English and Chinese, with a strong commitment to compassionate care, cultural competency, and effective communication across diverse communities.

Overview

7
7
years of professional experience

Work History

Community Relations Manager

Oak Street Health
07.2023 - Current
  • Built and sustained partnerships with community leaders, nonprofits, and local health agencies to strengthen trust and expand access to care.
  • Planned and executed health-focused outreach events, volunteer initiatives, and sponsorship programs, increasing patient engagement and community awareness.
  • Developed and implemented strategic community engagement plans aligned with population health and corporate social responsibility goals.
  • Collaborated with internal teams (marketing, clinical staff, HR, and leadership) to align messaging and amplify the impact of community programs.
  • Managed community relations budget and evaluated program effectiveness through data tracking, reporting, and continuous improvement.

Engagement Specialist

Humana
11.2018 - 07.2023
  • Engage and build relationships with prospected and current clients by making monthly calls
  • Create wellness workshops at Humana community center to help members achieve a better healthy lifestyle
  • Generate 30% more quality leads for the year 2022 and received highest closed rate award
  • Collaborate closely with providers, senior centers, and other community-based organizations including NYCHA development with educational events
  • Ensuring the team reaches their goals
  • Provide event planning and implement post-event follow up
  • Feedback Collection and analysis by gathering feedback from stakeholders, clients and community members through in person outreach and phone calls then analyze this feedback to identify areas for improvements and opportunities for enhance engagement and satisfaction
  • Coordinate and provide care that is safe, timely, effective, efficient, equitable and client centered

Education

SUNY, Farmingdale
Farmingdale, NY

Skills

  • Strong collaboration and relationship building skills
  • Compassionate and respectful, treating each individual with dignity and integrity
  • Effective interpersonal skills, communicating at all levels and backgrounds with a professional demeanor
  • Team player with initiative and problem-solving abilities
  • Organizes, prioritizes, and coordinates multiple activities and tasks
  • Computer Skills: CMR system, Proficient in Microsoft Word, Excel, and PowerPoint
  • Languages: Bilingual in English and Chinese (Mandarin, Cantonese, and Fujian's dialect)

Languages

English
Chinese

Timeline

Community Relations Manager

Oak Street Health
07.2023 - Current

Engagement Specialist

Humana
11.2018 - 07.2023

SUNY, Farmingdale

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