Jiahao Li
Staten Island
Summary
Versatile professional with a successful background in tea bartending and front desk reception, currently pursuing a degree in computer science. Proficient in computer and software, with demonstrated experience in managing customer services and enhancing satisfaction through efficient and professional interactions. Successfully works as part of team to reach personal and business goals. Fluent in Cantonese, Mandarin, and English, enabling communication and translation across languages. Known for managing customer relations effectively, providing tailored services, and adeptly adapting to new challenges. Eager to apply a diverse skill set and commitment to continuous learning in a dynamic professional role.
Overview
4
4
years of professional experience
Work History
Natural Kitchen
Tea-bartender
05.2023 - 08.2023
- Efficiently managed online orders and delivered exceptional customer service as a Tea Bartender. Proficiently processed orders through digital platforms, ensuring accuracy and timely deliveries.
- Responded promptly to customer inquiries, contributing to positive online shopping experiences. Streamlined order processing and maintained optimal inventory levels to support sales growth.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Maintained knowledge of bar and menu options to prepare drinks, foods and make recommendations.
Pro Skincare & Day Spa
Front Desk Receptionist
10.2019 - 03.2020
- Proficiently oversee customer service operations, facilitating appointment bookings and managing appointment changes with a focus on ensuring exceptional customer satisfaction.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
Education
Bachelor of Arts - Computer Science
Hunter College of The City University of New York
New York, NY05.2024
Associate of Science - Computer Science
New York City College of Technology of The City University of New York
Brooklyn, NY05.2021
Skills
- Computer and Software Proficiency
- Cross-Cultural Communication
- Data Entry
- Complaint Resolution
- Paperwork Processing
- Customer Relations
- Verbal Communication
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Natural Kitchen
Tea-bartender
05.2023 - 08.2023
Pro Skincare & Day Spa
Front Desk Receptionist
10.2019 - 03.2020
Bachelor of Arts - Computer Science
Hunter College of The City University of New York
Associate of Science - Computer Science
New York City College of Technology of The City University of New York