Gena Hasson

• Managed daily operations for medical office ensuring efficient workflow and patient care.
• Implemented office policies to enhance operational efficiency and staff performance.
• Trained new employees on procedures and customer service expectations to ensure consistent patient care.
• Coordinated staff schedules to enhance resource allocation and improve service delivery.
• Supervised patient billing, collection and financial counseling and assisted with cash posting.
• Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
• Oversaw patient records management maintaining confidentiality and compliance standards.
• Facilitated communication between healthcare providers and patients for seamless interactions.
• Scheduled appointments for patients in accordance with their individual needs and preferences.
• Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
• Trained new staff on office procedures, software programs and customer service protocols.
• Coordinated with insurance companies to verify coverage of services rendered.
• Resolved patient inquiries and concerns with professionalism and empathy in a timely manner.
• Conducted regular inventory assessments to ensure adequate supply levels for services.
• Reviewed employee time sheets for accuracy before submitting them for payroll processing.
• Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
• Managed all office functions during a three-month transitional period, including patient scheduling, billing, and insurance processing.

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• Worked in Crisis/IRTS facility, providing direct support to patients in mental health crisis to ensure safety and stability.
• Med trained/pass meds, Write IAPP's, CTP's, Safety Plans, Discharge Summaries, CAMS, Locus, DLA-20
• Facilitate Groups focused on CBT/DBT.
• Performed safety checks, maintained documentation, conducted screenings, and provided daily care to support patient well-being.

Managed supply orders and maintained cleanliness of facility post-patient turnover to ensure a safe and welcoming environment.

All front-end duties, office cleanliness, phones, computers, ordering/stocking supplies, tax filing, receiving payments, customer service, utilizing QuickBooks, appointment setting, client service and support, delegation and coordination of schedules and meetings. Quick and timely response for staff/client questions, needs and information.

• Managed front desk operations and ensured smooth daily workflows.
• Coordinated client appointments and maintained scheduling efficiency.
• Supervised administrative staff and provided training as needed.

• Gained experience in accounting/cash management and supported various programs within the Tribe.
• Executed deposit transactions, reconciled accounts, logged gift cards, and researched cleared checks while managing daily banking activities.
• Transitioned to administrative assistant role, supporting site manager by managing policies, procedures, logs, purchase requisitions, timecards, and equipment orders while ensuring fair treatment of members.

Coordinated mail distribution to departments and managed organization of office supplies and orders.

• Collected and processed co-payments and out-of-pocket charges using US Bank processes and Epic.
• Took co-payments and compiled daily financial records.
• Used EPIC to schedule appointments.
• Assisted patients with registration for labs, X-rays, CT scans, Dexa scans, and mammograms to streamline patient access.
• Served as front line contact in lab/radiology, addressing patient inquiries and facilitating smooth operations.
• I updated patient files, insurances, scanning in documents and new cards, updating any missing forms, and making copies for their records and ours.
• Coordinated communication among patients, lab, and departments to enhance operational efficiency.
• Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.

• Maintained showroom and sales floor, sold fine jewelry, and managed store operations in owner's absence.
• Guided customers in selecting jewelry pieces that aligned with their preferences and needs.
• Provided product knowledge to enhance customer purchasing decisions.
• Greeted customers and provided exceptional customer service.
• Addressed customer inquiries and resolved issues with professionalism and care.
• Oversaw and processed payments made by credit and debit cards and cash and provided the correct change if applicable.
• Designed and arranged displays to effectively showcase new jewelry collections.

• Serviced accounts regularly to identify opportunities for new products or services, contributing to revenue growth.
• Asked appropriate open-ended questions to discover prospects' needs and requirements.
• Built lasting relationships with customers, fostering loyalty and expanding client base through effective communication.
• Enhanced customer service and telecommunications skills to establish lasting relationships, leading to increased client retention.
• Researched and customized service proposals for clients.

• Addressed customer inquiries via telephone and email, ensuring timely resolutions.
• Ensured data integrity and accuracy through meticulous verification processes.
• Recorded payments, account information, and call logs into computer system to maintain accurate records.
• Researched and updated materials for the firm and partners.

• Consistently met and exceeded performance goals, contributing to overall team success.
• Contacted customers to negotiate and secure outstanding payments through one-time or installment methods, enhancing cash flow.
• Managed 100-250 accounts daily, addressing first and second mortgages, notices of default, foreclosures, and short sales efficiently.
• Set up drafts and processed immediate payments.
• Applied training and persuasive communication strategies to overcome objections.
• Committed to high-quality customer service, effectively resolving issues and surpassing client expectations, therefore achieving win/win outcomes
• Well developed interpersonal and communication skills, with expertise in working with clients from diverse backgrounds.

• Prioritized daily workflow, including all inbound calls, quotes and sales-related inquiries.
• Conducted business-to-business cold and hot calling to generate advertising sales leads.
• Cultivated customer relationships, resulting in increased revenue.
• Met and exceeded monthly goals
• Set up new accounts, established customer credit, and set up payment methods.
• Maintained friendly and professional customer interactions at all times.
• Supported implementation of sales training programs, improving team skills and effectiveness.