Hi, I’m
Mary Peckham
Louisville,KY
Summary
Experienced Office Management and Administration Professional efficient in data entry and service quality across various environments. Dependable and highly empathetic while delivering quality support. Successfully navigating the needs of medical and mental health patients while maintaining office procedures. In depth understanding of pharmaceutical operations and their co-existing programs. Offering 6 years of related experience, as well as expertise in management and patient care coordination. I am seeking a position where I can build on my current skill set in the medical / social services field. I have specific interest in social work and behavioral health.
Overview
10
years of professional experience
1
Certification
Work History
Kentucky Mental Health Care, LLC
Medical Office Manager
02.2023 - Current
Job overview
- Managed 7 employees with various personalities and from different cultures for large 20-physician practice.
- trained staff, established and monitored goals, conducted performance reviews, Implemented onboarding for new employees.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Submitted Prior Authorizations, Adjudicated and resolved insurance issues for patients. Managed correspondence with insurance companies, physicians, specialists, and patients as required. submitted appeals as needed to insurance carriers to expedite prior authorization processes.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit. Assessed processes and procedures, complying with HIPAA regulations.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team, as well as consulted with healthcare professionals on business decisions.
- Organized and updated databases, records and other EMR information resources. Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Consulted with healthcare professionals on business decisions. Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
ConnectMed360
Program Support Coordinator
02.2022 - 06.2022
Job overview
- Received and coordinated all program referrals and performed the following activities (but not limited to): savings card activation; insurance verification; test claims, prescription billing and billing error resolution; prior authorization assistance; customer service.
- Served as primary contact for receiving phone calls from patients and physicians.
- Responsible for identifying and forwarding phone calls that are clinical in nature (e.g., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists.
- Documented and meticulously made notations in each patient’s profile regarding every update and aspect of patients’ care or physicians’ needs.
- Used discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate team members.
- Ensured that all prescriptions are billed in accordance with Medicare/DMEPOS, federal, state, and local regulations and laws.
- Communicated with Department Supervisor and/or Program Director on noteworthy program updates or obstacles..
- accepted and promote organizational goals and function with minimal supervision.
- met all productivity requirements in expected time frame or deadline.
AmerisourceBergen
Patient Care Coordinator
10.2020 - 11.2021
Job overview
- Understands the physical, psychological and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues, communicate with patients to setup the deliveries of their medications in a prompt and efficient manner, ensure that patients, prescribers, and manufacturer are up to speed on what is needed in order to ensure PAP eligibility is achieved and continued during the approval process year to year, reports all adverse events related to drug therapy and pharmacy care, establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties, participates in administration of patient's pharmacy care plan, coordinates responses and resolutions with appropriate internal and external parties, actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues
AmerisourceBergen
Pharmacy Technician
04.2020 - 10.2021
Job overview
- Work alongside Pharmacists to ensure quality and efficiency in picking and packing medications for patients, prepare prescriptions: retrieve correct strengths, count, and pour medications in an efficient and timely manner, perform calculations to ensure LOT numbers are accurate for inventory, label vials accurately with correct auxiliary stickers based on medication/side effects, package medications by TheraCom Pharmacy standards for cold and non-cold drugs in an efficient and timely manner, ensuring Personal Health Information's never at risk while picking/packing medications, follows HIPPA guidelines strictly
UPS WFF
Administrator
10.2018 - 05.2019
Job overview
- Ensure Air Cargo meets UPS safety standards for load quality, document weights of loaded containers into Air Hub, respond to Sort Control, Management and Ramp when issues arise, and handle them accordingly and sufficiently
Papa John's Valley Station
Delivery Driver
11.2017 - 07.2018
Job overview
- Responsibility: ran an average of 15 runs per shift while maintaining clean driving record, safety oriented
Kfc Valley Station
Supervisor
07.2017 - 11.2017
Job overview
- Responsibility: Help analyze financial data including shortage of goods/stock, directly supervise employees and ensure shift runs smooth, deal with customer concerns and complaints personally
UPS World Port
Package Handler
07.2015 - 07.2017
Job overview
- Responsibility: Load containers properly with air certified Hazardous and non-hazardous material
Kfc Valley StationLouisville, KY
Supervisor
08.2015 - 11.2015
Job overview
- Responsibility: Handled currency and credit transactions quickly and accurately, mastered point-of-service (POS) computer system for automated order taking, built loyal clientele through friendly interactions and consistent appreciation
- Proved successful working within tight deadlines and a fast-paced environment.
McDonalds Shively
Customer Service Representative
07.2014 - 07.2015
Job overview
- Fast-paced operations, resolved complaints promptly and professionally, took initiative to find extra tasks when scheduled duties were completed
Education
Pleasure Ridge Park High School, Louisville, KY
High school diploma from English
05.2016
University Overview
- Completed AP courses in English, History, and Psychology
- Relevant Coursework: Psychology 101 and Introduction to Business
- 3.8 GPA
- Metropolitan College Scholarship Recipient - Earn and Learn Program
Skills
- Medical scheduling
- Medical office experience
- Phone triage
- Documentation review
- Microsoft Word
- Microsoft Office
- Data entry
- Communication skills
- Computer skills
- Data Entry Accuracy
- Microsoft Outlook
- ICD-10
- Cold calling
- POS
- Computer operation
- Triage
- Medicare / Medicaid knowledge
- Cash handling
- Pharmacy technician experience
- Packaging
- Insurance verification
- Picking & packing
- Driving
- Delivery driver experience
- Supervising experience
- Medical billing
- Quality audits
- Medical records
- Medical terminology
- Organizational skills
- Leadership
- Administrative experience / Background
- HIPAA Regulations Understanding
- Patient Care
- Insurance Eligibility and Verification
- Staff Scheduling
- Patient Registration
- Medical Terminology Knowledge
- Phone Etiquette
- Schedule management
- EMR Software
- Team Supervision
- Team Leadership
- Medical Practice Operations
- Performance Evaluations
- Electronic Health Records Systems
- Medical Care Programs
- Physician Coordination
- Effective Multitasking
- Training and Development
- Referral Verification
- Records and Database Management
- Orientation and Training
- Company Representation
- Document Review
- Medical Procedures Scheduling
- Administrative Support
- Financial Administration
- Persuasive Communication
- Critical Thinking
- Office Supplies and Inventory
- Patient Admission
- Reading Comprehension
- Inquiry Requests
- Operational Efficiency
- Restocking Lab Supplies
- Medications Familiarity
- Drug Storage Procedures
- Proper Labeling Procedures
- Pharmacy Records Management
- Assisting Pharmacists
- FDA Drug Safety Guidelines
- Labeling Prescriptions
- Medicare and Medicaid Processes
- Manual and Automated Medication Dispensing
- Pharmaceutical Sales and Services
- Supporting Pharmacy Operations
- Medication Therapy Management
- Prescription Review
- Prescription Refill Fulfillment
- Dosage Calculation
- High-Volume Environments
- Fill Orders
Certification
- Driver's license, 11/01/24
- Pharmacy Technician License, 03/01/24
- Pharmacy Technician Registration, 03/01/24
Additional Information
College Courses Completed: Jefferson Community and Technical College Classes taken while attending PRP: English 101, English 102, Communication 181, Communication 182, Intro to Business 101, Intro to Business 102
assessments
Protecting patient privacy, Proficient, 01/01/22
references
- Sheretta Winston, (817) 902-2554, Former Team Lead
- Dylan Mills, (502) 909-4583, Former co-worker
- Amber Stephens, (502) 608-3723, Former supervisor
- Nicole Ginthum, (502) 548-3398, Former supervisor
Timeline
Medical Office Manager
Kentucky Mental Health Care, LLC
02.2023 - Current
Program Support Coordinator
ConnectMed360
02.2022 - 06.2022
Patient Care Coordinator
AmerisourceBergen
10.2020 - 11.2021
Pharmacy Technician
AmerisourceBergen
04.2020 - 10.2021
Administrator
UPS WFF
10.2018 - 05.2019
Delivery Driver
Papa John's Valley Station
11.2017 - 07.2018
Supervisor
Kfc Valley Station
07.2017 - 11.2017
Supervisor
Kfc Valley Station
08.2015 - 11.2015
Package Handler
UPS World Port
07.2015 - 07.2017
Customer Service Representative
McDonalds Shively
07.2014 - 07.2015
Pleasure Ridge Park High School
High school diploma from English
- Driver's license, 11/01/24
- Pharmacy Technician License, 03/01/24
- Pharmacy Technician Registration, 03/01/24
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