Mary Peckham
Louisville,KY
Summary
Experienced Office Management and Administration Professional efficient in optimizing productivity, data entry, and service quality across various environments. Highly dependable, ethical, and empathetic care support coordinator. Effectively works with cross-functional teams in ensuring operational and service excellence. Seeking a position to build on current skills in the medical/social services field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Manager
Kentucky Mental Health Care
02.2023 - Current
- Manages and trains 7 staff for all daily office administrative positions, establishes/monitors goals, and conducts performance reviews. Discuss solutions and consults with healthcare professionals on business decisions.
- Submits Prior Authorizations, and resolves insurance issues for patients. Manages correspondence with insurance companies, physicians, specialists, and patients as required. submits medical records to expedite process.
- Assists physicians with EMR documentation, patient payment collections, and deposits to ensure complete and accurate records for each patient visit.
Program Support Coordinator
ConnectMed360
02.2022 - 06.2022
- Received, documented, and coordinated over 30 program referrals daily and performed the following activities: savings card activation; insurance verification; test claims, billing error resolution, prior authorization assistance.
- Documented and made notations in each patient's profile regarding every update and aspect of patients' care or physicians' needs.
- Ensured that all prescriptions are billed in accordance with Medicare/DMEPOS, federal, state, and local regulations and laws.
- Communicated with Department Supervisor and/or Program Director on noteworthy program updates or obstacles.
Patient Care Coordinator
AmerisourceBergen
04.2020 - 11.2021
- Trained over 40 new hires and co workers to become efficient in different positions within the distribution center
- Utilizes pharmacy technician license and participates in discussions with pharmacists, and other pharmacy care coordinators to review cases and related drug therapy pharmacy care plan issues.
- Understands physical, psychological and social challenges of specific disease states and assists patients with drug therapy and pharmacy care issues.
- Communicates with patients, prescribers, and manufacturer to gather what is needed for PAP to be achieved setup delivery services for patients.
Administrator
UPS
07.2015 - 05.2019
- Confirms Air Cargo meets UPS safety standards for load quality, document weights of loaded containers into Air Hub,
- Respond to Sort Control, Management and Ramp when issues arise, and handle them accordingly and sufficiently.
- Reduced damage rates for packages through properly loading containers with air certified Hazardous and non-hazardous material.
Education
High School Diploma -
Pleasure Ridge Park High School
Louisville, KY05.2016
Skills
- Team Supervision/New Hire Onboarding
- Medical Office/Physician Assistant Experience
- Medical Scheduling
- Data Entry Accuracy
- Licensed Pharmacy Technician
- Pharmaceutical Distribution
- Medical Billing/Records
- HIPAA Regulations/Compliancy
- Insurance Verification/Prior Authorizations
- Medicare/Medicaid knowledge
- Patient Registration/Intakes
- EMR Software
Certification
- Driver's license
- Licensed Pharmacy Technician - [2020-Current]
- Kentucky Pharmacy Technician Registration [2020-Current]
Timeline
Medical Office Manager
Kentucky Mental Health Care
02.2023 - Current
Program Support Coordinator
ConnectMed360
02.2022 - 06.2022
Patient Care Coordinator
AmerisourceBergen
04.2020 - 11.2021
Administrator
UPS
07.2015 - 05.2019
High School Diploma -
Pleasure Ridge Park High School
- Driver's license
- Licensed Pharmacy Technician - [2020-Current]
- Kentucky Pharmacy Technician Registration [2020-Current]
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