Patricia Luther
Fair Haven,VT
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
21
21
years of professional experience
Work History
State Reports Data Analyst
Community Care Network Rutland Mental Health
01.2007 - Current
- Collected, tracked and reviewed data to evaluate business and market trends.
- Maintained documentation of all the processes related to Data Analysis.
- Performed data entry for analysis.
- Handled various front desk responsibilities at multiple locations.
- Provided timely responses to phone inquiries
- Facilitated daily administrative tasks
Front Office
Keene Medical
Rutland , VT
12.2011 - 03.2013
- Advanced knowledge in fitting and measuring compression stockings
- Conducted fittings for diabetic socks and shoes
- Greeted customers and visitors in a professional manner.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Coordinated medical equipment timetables
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
Customer Service
Criterium Lalancette Engineers
Rutland , VT
07.2010 - 01.2011
- Scheduled appointments for clients to meet engineers
- Facilitated entry for clients to conduct home evaluations
- Cross-check data accuracy for clients and sellers
- Collected radon monitors upon completion of test period
- Obtaining aquatic samples to assess environmental conditions
- Managed multiple general duties within the office.
Debt Recovery Specialist
Asset Recovery Inc
Rutland , Vt
09.2008 - 07.2010
- Oversaw routine account activities
- Ensured transaction accuracy and completion
- Guaranteed satisfaction for clients and their customers.
- Continuously monitor for correct information
Call Center Representative
Advanced Answering Center
08.2003 - 06.2006
- Directed call traffic efficiently
- Relayed messages across multiple offices
- Coordinate swift communication with designated staff for urgent situations
- Confirmed on-call schedules with respective offices
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Resolved various service-related concerns for customers
- Maintained strong call control and quickly worked through scripts to address problems.
Education
Liberal Arts -
Community College of Vermont
01.2008
Laboratory Certification -
CCV
01.2008
High School -
Middlebury Union High School
01.1992
Skills
- Database entry
- Scheduling appointments
- Proofreading
- Scanning and copying
- Word Processing
- Telephone reception
- Schedule Management
- File Management
- Reception Management
- Document Scanning
- Document Preparation
- Office Supply Management
References
Available upon request
Timeline
Front Office
Keene Medical
12.2011 - 03.2013
Customer Service
Criterium Lalancette Engineers
07.2010 - 01.2011
Debt Recovery Specialist
Asset Recovery Inc
09.2008 - 07.2010
State Reports Data Analyst
Community Care Network Rutland Mental Health
01.2007 - Current
Call Center Representative
Advanced Answering Center
08.2003 - 06.2006
Liberal Arts -
Community College of Vermont
Laboratory Certification -
CCV
High School -
Middlebury Union High School
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