ADAM POWELL
St Louis,MO
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
25
25
years of professional experience
Work History
Senior Reports Clerk
AT&T
Creve Coeur, MO
05.2022 - 01.2024
- Created and paid invoices.
- Reconciled Expenses incurred by Engineers.
- Received U.S. Mail from mailroom and distributed to Engineers.
- Composed various letters and recordable documents at customer request, which pertain to granting Easement Releases and Encroachments.
- Filed and saved documents in share drives, and paper copies in File Cabinets.
- Frequently used Excel to log items.
- Knowledge of reading plats and maps.
- Maintained accurate records of all report materials.
- Verified accuracy of data entered into reports.
- Edited text within existing templates to create professional-looking documents.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Completed and mailed contracts, invoices or checks.
- Answered telephones, directed calls, and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Service Order Writer
AT&T
Earth City, MO
02.2020 - 05.2022
- Processed service orders into Service Order Retrieval and Distribution (SORD).
- Formatted information placed on Universal Service Order (USO).
- Interpreted Universal Service Order Codes (USO) used to denote types of equipment and work to be done.
- Reviewed service order memorandums from business office and sales for accuracy.
- Discussed service order problems with other departments via email, phone or smart chat.
- Accepted service order completion information from installation and repair forces.
- Worked on jobs where a high degree of accuracy, speed and volume are required.
- Resolved order errors or issues via smart chat from other sales or business departments.
- Participated in weekly Microsoft Team Meetings with managers to discuss team goals, or changes.
- Worked in office and from home.
CAD Technician
AT&T
Des Peres, MO
03.2002 - 02.2020
- Built and encoded engineering work orders and tracked and updated data into various databases.
- Analyzed data and exercised judgment requiring detailed knowledge of company and engineering procedures to resolve discrepancies which met current quality standards.
- Prepared and maintained charts, engineering drawings, plans or records.
- Coordinated with both internal and external customers involved with the administration and provisioning of the network.
- Understanding the current working knowledge of outside plant symbols, practices and circuit readings.
- Originated various reports and correspondences which are technical in nature and require discretion and judgement.
- Worked on jobs where a high degree of accuracy is required.
- Worked to meet revenue goals, service commitments and other deadlines.
- Handled and or transported boxes of supplies, including computer paper, cards etc. weighing up to maximum 50 pounds.
- Utilized a CAD system to create engineering work orders and update Outside Plant Location Records.
- Developed precise drawings from scratch based on written and verbal specifications supplied by customer, engineering or sales.
Sales Agent
AT&T
Olivette, MO
02.1999 - 03.2002
- Sold and supported non-complex communication related services and products.
- Answered customer request concerning products, billing, equipment, claims and may handle or report problem areas.
- Reviewed the needs and services of customers in order to make recommendations for additional products and services.
- Issued orders, obtained information to resolve customer problems.
- Transmitted orders for service and products.
- Provided general clerical support in a call center environment.
- Participated in team selling programs and worked to meet revenue or service goals, service commitments, and other deadlines.
Education
High School Diploma -
Central Visual/Perf. Arts High School
St Louis, MO04-1998
Skills
- Research
- Quality Control
- Database Entry
- Administrative Support
Timeline
Senior Reports Clerk
AT&T
05.2022 - 01.2024
Service Order Writer
AT&T
02.2020 - 05.2022
CAD Technician
AT&T
03.2002 - 02.2020
Sales Agent
AT&T
02.1999 - 03.2002
High School Diploma -
Central Visual/Perf. Arts High School
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