Adelita SOTO
BOERNE,TX
Summary
Responsible work experience in the communication and payroll / accounts payable field. Extensive skills in task management Outstanding Customer Service Skills Proficient in analysis and problem solving Ability to establish great rapport with customers Work well independently and as part of a team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Senior Reports Clerk
AT&T
04.2022 - 12.2022
- Handled Payroll processing time recording for Southeast and Midwest organizations
- Took management and employee calls providing accurate answers to their queries and concerns related to employees payroll issues
- Assisted management on clerical training on how to problem resolve payroll related topics
- Updated and completed employee records with Attendance and FMLA Notation.
General Senior Clerk
AT&T Services
04.2014 - 04.2022
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns related to payroll or accounts payable
- De-escalate situations involving dissatisfied employees, supervisors, offering patient assistance and support
- Guide callers through troubleshooting and navigating the company site inclusive of technical resolutions
- Review employee payroll files, providing updates and information
- Collaborate with other call center professionals to improve customer service
- Independently prioritize and perform multiple tasks and remain focused while working with numerous interruptions
- Help train new employees in Support Policies, Standards and Procedures
Senior Records Clerk
AT&T
04.2000 - 04.2014
- Responsibilities to process, file and organize records and files
- Adhere to company policies and procedures in both computer (Privacy) and paper filing systems
- (RIMS)
- Provide customer service to individuals requesting information while also following company guidelines and observing any legal restrictions on information sharing
- (COBC)
- Organized employee interviews and assisted with Job onboarding.
- Assisted with typing, data entry, and answering incoming calls as required.
Education
HR Policy Payroll Policy and Procedure HR PLE Courses PLE Corporate Compliance GED -
Skills
- Payroll Processing
- Accounts Payable and Accounts Receivable
- Payroll Reconciliation
- Customer Support
- E-Mail and Telephone Communication
- Microsoft PowerPoint, Excel, Outlook , Access and Payroll database
Timeline
Senior Reports Clerk
AT&T
04.2022 - 12.2022
General Senior Clerk
AT&T Services
04.2014 - 04.2022
Senior Records Clerk
AT&T
04.2000 - 04.2014
HR Policy Payroll Policy and Procedure HR PLE Courses PLE Corporate Compliance GED -
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