Jiahe Yan

• Led business development initiatives across the Los Angeles area, managing a multimillion-dollar client portfolio and driving expansion from 4 to 230+ restaurants
• Increased sales by 10% year-over-year while maintaining a 99% customer satisfaction rate
• Spearheaded online and offline marketing strategies to promote restaurant services, resulting in an average annual profit increase of $320,000
• Directed the product listing process, monitored customer feedback, and improved operational efficiency, contributing to successful customer engagement
• Developed and communicated company goals and mission to regional teams, fostering a collaborative environment and achieving key business milestones.

• Managed a portfolio of client accounts, supporting over 200 restaurants in the Los Angeles region and driving a 34% increase in orders from 2020 to 2021
• Collaborated with internal departments to deliver tailored client solutions, achieving retention and growth targets
• Coordinated weekly marketing campaigns for 20+ restaurants, enhancing brand visibility and generating new business opportunities
• Developed long-term client relationships by delivering exceptional service and promoting Chowbus' value proposition.

Designed and implemented processes including the immigration market research, competitor analysis, and pricing; successfully referred 3 new clients.
Responsible for expanding diversified market channels to enhance brand awareness. Organized and planned two industry seminars, inviting over 50 potential clients, as well as conducted 10 online promotional activities, increasing brand exposure through social media.
Conducted a market analysis every quarter and adjusted the business expansion strategy accordingly to optimize the company’s operations