Jialing Zeng
Monterey Park,CA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
经验丰富的专业人才，可以为不同部门提供高质量的工作支持。具备高度组织能力及细节导向的工作风格，可以高效出色完成多任务的同步推进及具备判断工作优先级的能力。
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Assistant
SFO Transportation Inc.
3201 W TEMPLE AVE, POMONA,CA 91768
05.2023 - 11.2023
- Port Operations: Proficient in handling operations such as status inquiry, container pickup, and return to ensure smooth cargo flow
- Coordination and Communication: Enhance efficiency through close communication with terminal staff and drivers.
- Problem Solving: Rapid and effective resolution of exceptional situations to ensure smooth cargo transportation.
- Dispatch Collaboration: Collaborate with various tasks under the company's dispatch plan, ensuring timely and accurate delivery of orders.
- 码头操作： 熟练掌握查询状态、提柜和还柜等操作，确保货物流通畅。
- 协调与沟通： 通过与码头工作人员、司机的紧密沟通，提高工作效率。
- 问题解决： 对于异常情况有着迅速而有效的处理能力，保障货物运输的顺利进行。
- 调度协作： 在公司调度方案下，配合各项工作，确保订单及时准确交付。
Project Manager
深圳市扬创管理咨询有限公司
Guangzhou，Guangdong，China
06.2015 - 12.2022
- New Courses: In 2022, launched a total of four new courses (Happiness/Parenting/Business Coaching/Strengths Coaching), contributing to a monthly revenue increase of over 100,000 RMB for the company.
- Marketing: Led the team in conducting periodic promotional activities and live broadcasts, ensuring continuous traffic to the company's official accounts and video platforms.
- Online and Offline Course Coordination: Oversaw the overall planning of large-scale online and offline courses, including early enrollment, mid-term personnel arrangements, sales follow-up with students, and post-event feedback collection, analysis, and course updates. Achieved an 80% satisfaction rate and a 30% repurchase rate for events.
- Course Sales: Efficiently followed up with customers from various channels, achieving a 70% success rate in sales. Patiently reactivated leads, even those inquired about a year ago, seizing the right moment to successfully close sales.
- Customer Relationship Management: Maintained good relationships with customers and collaborating trainers, provided course application advice and Q&A services, frequently receiving high praise from customers.
- Poster Design and Video Editing: Possessed the ability to design posters and edit videos, assisting the company in creating promotional videos and course posters.
- 新课程推出：2022年共推出4门全新课程(幸福/亲子/商业教练/优势教练)，为公司每月增加营业额10w+。
- 市场营销: 带领团队进行不定期活动营销、直播，为公司公众号、视频号持续引流。线上及线下课程统筹:担任线上线下大型课程的整体统筹工作，包含前期招生，中期人员安排，学员销售跟进，后期收集活动反馈，反馈分析，课程更新迭代。对于活动，学员满意度达80%，复购率达30%。
- 课程销售: 跟进不同渠道引流而来的客户，高效跟进，销售成功率70%。极具耐心，即使是一年前咨询过的客户，也会找准时机重新激活达成销售。
- 客户维系: 与达成销售的客户及合作的培训师维持良好的联系，提供课程应用建议及答疑服务，经常获得客户的高度肯定。
- 海报制作及视频剪辑: 具备海报设计及视频剪辑的能力，协助公司制作过课程宣传视频，及课程宣传海报。
Education
Bachelor of International Economics And Trade - International Economics And Trade
Guangdong University Of Finances And Economics
Guangzhou，Guangdong06.2015
Skills
- Proficient in office software
- Work Planning and Prioritization
- Event Management
- Event Coordination
- Document Management
- Organizational Management
- Project Planning
- Positive Attitude
- Professional and Friendly
- Attention to Detail
- 熟练使用办公软件
- 工作规划和优先级排序
- 活动管理
- 活动协调
- 文件管理
- 组织管理
- 项目规划
- 态度积极
- 友善专业
- 注重细节
Certification
- Points of You Certified Coach Trainer 10/2019
- IICTF Certified Strengths Coach Trainer 01/2021
- Points of You 国际认证教练培训师 10/2019
- IICTF 优势教练培训师 01/2021
Languages
English
Limited Working
Manderin
Native or Bilingual
Cantonese
Native or Bilingual
Timeline
Operations Assistant
SFO Transportation Inc.
05.2023 - 11.2023
Project Manager
深圳市扬创管理咨询有限公司
06.2015 - 12.2022
Bachelor of International Economics And Trade - International Economics And Trade
Guangdong University Of Finances And Economics