JIANA BUCCI
Palm Beach Gardens
Summary
Luxury Retail Leader with 10+ years of experience in high-end and specialty retail, including management and team leadership experience in fast-paced, results-driven environments. Proven success driving sales, leading and developing teams, managing store operations, and delivering elevated customer experiences. Experienced with prestigious brands including Chanel, Nordstrom, MAC Cosmetics, Clinique, Ulta Beauty, and Sephora. Skilled in coaching teams, achieving sales goals, developing VIP clientele, clienteling, and maintaining exceptional brand standards. Known for leading by example, building strong client relationships, and delivering outstanding business results.
Overview
10
10
years of professional experience
Work History
Fragrance Specialist & Beauty Advisor
Chanel Fragrance and Beauty
2024.09 - Current
- Personalized Client Consultations: Skilled at assessing client preferences and recommending Chanel fragrances tailored to individual style, occasion, and personality, enhancing customer satisfaction and loyalty.
- Product Education & Sales Growth: Conducts detailed fragrance presentations and demonstrations, educating clients on scent profiles, layering techniques, and historical context, consistently driving sales and repeat clientele.
- Facilitated client outreach and networking initiatives to drive business growth.
Charlotte Tilbury Counter Manager
Nordstrom
2023.12 - 2024.09
- Prioritized time management to maximize customer satisfaction and revenue generation.
- Facilitated guest service operations to ensure exceptional customer experiences.
- Cultivated a high-performing team through proactive communication and targeted coaching.
MAC Cosmetics Counter Manager
Estée Lauder Companies
2021.06 - 2023.12
- Oversaw achievement of sales goals and enhancement of employee performance.
- Maximized employee performance with hands-on training and close mentoring.
- Developed loyal and ever-growing customer base with consistent delivery of top-notch service and beauty advice.
Clinique & Mac cosmetics Freelance Consultant
Estée Lauder companies
2019.09 - 2021.06
- Captured consistent customer sales with friendly, knowledgeable support.
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
- Worked closely with sales and counter management to identify and pursue business development opportunities.
Cosmetic Beauty Advisor
Ulta Beauty
2018.09 - 2019.09
- Administered makeup application services to enhance client appearance.
- Guided customers in selecting appropriate makeup products to enhance their beauty routines.
Skincare Sales Consultant
Sephora
2016.08 - 2018.09
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Satisfied customers consistently, delivering personalized support for individual needs.
Education
Paramedical Esthetician - Paramedical Esthetician
Boca Beauty Academy
Boca Raton, Florida06.2022
Associate of Arts - undefined
Palm Beach State College
Palm beach gardens, Florida05.2018
Skills
- 10 years retail experience
- Management experience
- Luxury Clienteling & Relationship Building
- High end retail sales
- Client Experience & Hospitality
- Adaptability & Performance Under Pressure
- Professional Presentation & Brand Representation
- Team Leadership & Coaching
- Counter & Boutique Operations
- Team leadership
- Staff training and development
- Staff management
Timeline
Fragrance Specialist & Beauty Advisor
Chanel Fragrance and Beauty
2024.09 - Current
Charlotte Tilbury Counter Manager
Nordstrom
2023.12 - 2024.09
MAC Cosmetics Counter Manager
Estée Lauder Companies
2021.06 - 2023.12
Clinique & Mac cosmetics Freelance Consultant
Estée Lauder companies
2019.09 - 2021.06
Cosmetic Beauty Advisor
Ulta Beauty
2018.09 - 2019.09
Skincare Sales Consultant
Sephora
2016.08 - 2018.09
Associate of Arts - undefined
Palm Beach State College
Paramedical Esthetician - Paramedical Esthetician
Boca Beauty Academy