Jiang Feng Han

Oversee driver operations across multiple regions, including scheduling, delivery routing, driver registrations, and training programs.
Coordinate and manage various aspects of driver operations, including scheduling, delivery routing, driver registrations, and training programs.
Conduct business analysis and development to optimize operational efficiency and drive strategic improvements.
Utilize Tableau reporting for in-depth analysis of logistics performance.

• Overseeing and managing delivery arrangements and transportation routes to ensure timely and efficient delivery of goods.
• Assigning and dispatching drivers for pick up and delivery of shipments.
• Communicating with drivers and operation team on issues and resolving any problems that arise.
• Maintaining fleet equipment to ensure compliance with safety regulations and operational guidelines.
• Reviewing and resolving escalated discrepancies and issues in daily transportation operations.
• Collaborating with various team members, including sales, customer service, and warehouse personnel, to ensure customers’ satisfaction as top priority.
• Created delivery routes and optimized plans for traffic, road conditions, and other factors
• Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.
• Coordinated resolution of issues with warehouses, sales brokers and carriers.

• Assist Inventory Manager in recording and analyzing data to look for patterns in order packing accuracy, consumer purchasing behaviors, and inventory movements, including shrinkage or other variances.
• Ability to perform all depot staff order fulfillment roles when needed.
• Coordinate with vendors to receive orders within allotted time frame
• Make sure orders are received and compliant (COA).
• Update multiple systems (Slack/TradeGecko/Shopify).
• Assisting in excellent customer service for drivers.
• Monitoring depot phone, dispatch tools, regular slack communications to see if all drivers are on road, delivering, and their apps are working correctly.
• Improved forecasting systems to maintain adequate materials and supplies.
• Used analytical models and mathematical analysis to create and maintain key performance metrics.

• Coordinated the procurement of vehicles and automotive parts from the United States and Europe, managing the entire process from purchase to import.
• Oversaw the complete process of parallel-imported cars, including overseas booking, documentation, sea freight, customs, inspection, and sales.
• Managed inventory activities, organized travel arrangements, and translated documents in Chinese and English.
• Assisted Cantonese and Mandarin-speaking clients in expressing their needs during the importation process.
• Developed and maintained relationships with international suppliers and logistics partners to ensure timely delivery of goods.