Jianheng Ma
Houston,TX
Summary
Dynamic Catering Manager with a proven track record at Ninja Matcha, enhancing sales revenue through exceptional customer service and innovative menu development. Skilled in POS operations and staff leadership, I excel in high-stress situations, ensuring customer satisfaction and efficient inventory management. Expertise in cash handling and employee training underpins my ability to drive team performance and meet budgetary goals.
Overview
7
7
years of professional experience
Work History
Catering Manager
Ninja Matcha
01.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with culinary team to create innovative menus that met diverse customer needs and preferences.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Restaurant Waiter
LaiLai Dumpling House
09.2017 - 10.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Bussed and reset tables to keep dining room and work areas clean.
Education
BBA - Accounting
University of Houston
Houston, TX12-2023
Skills
- Staff Leadership
- Cash handling and management
- Food Safety
- Budgeting understanding
- Inventory Management
- Employee Training
- POS Terminal Operation
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Catering Manager
Ninja Matcha
01.2019 - Current
Restaurant Waiter
LaiLai Dumpling House
09.2017 - 10.2018
BBA - Accounting
University of Houston
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