Jianna Flores
Burbank,IL
Summary
Recent high school graduate, with plans to study at University of Illinois Urbana-Champaign, who is a hardworking employee with customer service, multitasking, cash handling and time management abilities. Devoted to giving every customer a positive and memorable experience. Excited to learn and take on more!
Overview
3
3
years of professional experience
Work History
Cashier/Party Host
Haunted Trails - Burbank
Burbank, IL
08.2022 - Current
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Resolved customer complaints professionally.
- Greeted customers and answered any questions they had.
- Performed other duties as assigned by management.
- Assisted in preparing the entertainment program for the event.
- Ensured that all areas of the venue were kept clean throughout the duration of the party.
- Greeted guests and provided excellent customer service.
- Resolved conflicts between guests or between staff members during events if necessary.
- Set up tables, chairs, glassware, silverware for events according to customer specifications.
- Greeted guests and provided them with party information.
Volunteer
BCA Hub
Burbank, IL
10.2021 - 11.2023
- Provided assistance to staff in the daily operations of the organization.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
Education
High School Diploma -
St. Laurence High School
Burbank, IL05-2024
Skills
- Cash Handling
- Customer Assistance
- Payment Collection
- Customer Service
- Cash Register Operation
- Payment Processing
- Order Taking
- Cash Drawer Balancing
- Customer service excellence
- Cleaning and sanitizing
- Guest inquiries
- Issue Resolution
- Money Handling
- Credit and cash transactions
References
References available upon request.
Timeline
Cashier/Party Host
Haunted Trails - Burbank
08.2022 - Current
Volunteer
BCA Hub
10.2021 - 11.2023
High School Diploma -
St. Laurence High School
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