Melaina Hayward

CASHIER

• Welcomed guests and ensured proper stamping.
• Took food and drink orders, while also processing merchandise transactions (as needed) using point-of-sale system.
• Delivered guest pagers, plates, cups, and receipts as part of each transaction; additionally informed customers of the pick-up location and encouraged their participation in a survey.
• Continuously maintained the salad bar by fixing utensils, filling produce, and providing ice.
• Efficiently prepared salad bar during opening shift by discarding spoiled produce and replenishing toppings, organizing utensils, and refilling ice basin.
• At the end of each shift, I efficiently wrapped food crock on the salad bar with plastic wrap, either icing them or storing them in the walk-in. Also responsible for regularly clearing ice out of the basin.
• Utilized POS prize system to scan guest cards, informing them of their ticket count and potential rewards.
• Maintained cleanliness and organization of cash area including counter wiping, trash disposal, and restocking utensils.
• Ensured timely restocking of utensils and regular mopping of floors at the end of each shift.
• Managed opening tasks each morning, including turning on the fountain, attaching nozzles, and maintaining cleanliness.
• Cleaned and sanitized beverage fountain nozzles by soaking them in hot water, wiping surfaces, and shutting down machines.
• Constructed souvenir cups, customized birthday cups, attached coils to cards, and disabled cards.
• Stocked cups, cards, and merchandise in the merch room and on the merch wall during night shifts.
• Executed daily routines by awakening Chuck E through costume performances on the dance floor during current roadshows.

PARTY HOST

• Greeted and escorted party family and guests to their table at walk back time.
• Assisted with setting up decorations and accurately recorded party orders on order cards, promptly entering them into the POS system.
• Ensured prompt delivery of pizzas and sides to party tables, informing guests through loudspeaker announcements.
• Pre-bussed party tables and swept floors throughout the duration of the party.
• Led family and guests through interactive birthday show featuring Chuck E, with singing, dancing, candle lighting, and happy birthday song.
• Provided dippin dots serving services for birthday parties that included them as part of the selected party package
• Assisted the birthday child with ticket blaster experiences before party conclusion and facilitated parents' payment process.
• Facilitated seamless transition between parties by organizing tables, setting up plates and cups, and replacing tablecloths as necessary.