JIANU DRAGOS

• Manage and maintain Information Systems standards in consistent way across site
• Maintain equipment inventory accurately
• Keep close with suppliers for periodic maintenance of equipment
• Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android
• Configured Dell Network devices, installed them, and connected to other network devices with network team
• Identify and initiate resolutions to user problems and concerns associated with desktops, laptops, and portable devices
• Accurately log problems and their associated resolutions into standardized support center/help desk application
• Ensure that any issues related to standards are reflected back to owning group
• Ensure that Virus Protection and Patch Management are maintained across site
• Ensure that accurate documentation for asset management and software licensing is provided across site
• Ensure site server room is managed and maintained in accordance with company policies and standards
• Provide users with training and communications on IT policies, procedures and technology
• Assists with remote problem resolution for off-site users as required
• Ensures high level of client satisfaction and service level agreements are achieved to best of their ability
• Assistance and involvement on local plant projects as required, participate in business process improvement teams
• Part of IT Task Force Team - ensured EUR workstations to be up to date with Windows Patches, Antivirus and 3rd party apps and also prepare user's Office 365 account for migration between licenses.
• Plan and implement wire management action to local IT server room racks
• Used Service Now system for ticketing

Manage and maintain Information Systems standards in a consistent way across the site

• Create and control IT Budget, ensure cost reduction are made not to impact business
• Managing relations on behalf of local company with corporate teams for projects across all levels - local, regional and corporate
• Develop sustainable relations with Romanian team of Corporation to deliver business value
• Identify and initiate resolutions to user problems and concerns associated with desktops, laptops, portable devices
• Accurately log problems and their associated resolutions into standardized support center / help desk application
• Ensure that any issues related to Standards are reflected back to owning group
• Ensure that Virus Protection and Patch Management is maintained across site
• Ensure that accurate documentation for asset management and software licensing is provided across site
• Ensure that Disaster Recovery plans are developed, tested and maintained according to defined standards across site, contribute to Site Contingency plan
• Ensure that Servers performance is monitored and managed according to defined standards
• Ensure that backups are completed correctly
• Prepare and sustain internal and external audits
• Assists with planning, purchasing and implementation of PC hardware and software in compliance with Trico IT standard policies and procedures
• Manage and maintain printing solutions within site
• Ensure site server room is managed and maintained in accordance to company policies and standards
• Provide user with training and communications on IT policies, procedures and technology
• Assists with remote problem resolution for off-site users as required
• Ensures high level of client satisfaction and service level agreements are achieved to best of their ability
• Assistance and involvement on local plant projects as required, participate in business process improvement teams
• Assists IT Site Support Coordinator to ensure consistent approach is maintained
• Multiple tasks prioritization aptitude, flexibility to changing situations, quickly evaluation of information available to provide best solution
• Closely communicate with senior management (head quarter, regional centers or plant level)

Main achievements:

• Organize and supervise LAN extension with over 100 ethernet ports in production area to ensure mobility in there due to many layout changes
• Lead local migration to new domain and managed to finish it one day before
• Proposal and implementation of change printing solutions towards improving quality of services and reducing expenses by 30%.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Performed day-to-day LAN and WAN administration, maintenance and support.
• Assisted IT staff on troubleshooting issues and closing calls.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Used ticketing systems to manage and process support actions and requests.
• Configured hardware and granted system permissions to new employees.

• Main responsibilities were keeping in touch with clients and resolving Tier 1 incidents according to procedures from database
• Clients with whom I worked were stores Kaufland, Carrefour and Profi
• Main project that I was in charge of was Kaufland
• Support in incidents was especially on point of sales on Linux OS, and on servers, interventions were on Windows Server 2003
• Responded to inquiries by phone, email and walk-up requests.
• Oversaw installations of new technology and new personnel training.
• Installed new desktop systems and migrated data to new machines.

• Offered new customers training to reduce frustration and improve customer satisfaction.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Provided Tier 1 and Tier 2 IT support to non-technical internal users through desk side support services.
• Delivered onsite technical support for 300 employees.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Updated software to safeguard against security flaws.
• Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Used ticketing systems to manage and process support actions and requests.
• Performed upgrade network infrastructure in 3 secondary premises.