Summary
Overview
Work History
Education
Skills
Area Of Focus
References
Languages
Timeline
Generic

Jiawen Huang

Escondido,CA

Summary

A results-oriented retail manager with over eight years of experience in retail management. Highly motivated leaders operated in a fast-paced atmosphere and were passionate about reaching sales goals, managing store operations, providing a customer-friendly environment, and being an active store manager. Ability to recognize, discover, and develop new talent. Motivated Recreation Supervisor with experience developing and implementing activities for patrons. Created work schedules for staff and event schedules for patrons.

Overview

12
12
years of professional experience

Work History

VIP Casino Services

Pala Casino Spa & Golf Resort
01.2023 - Current
  • Utilized exceptional communication skills to effectively manage client expectations while maintaining strict confidentiality requirements within a demanding industry setting.
  • Collaborated with internal departments to create personalized experiences for VIP guests, elevating overall satisfaction levels.
  • Handled sensitive situations with discretion while preserving client confidentiality at all times during their stay with us.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Coordinated exclusive travel arrangements for high-profile clients, guaranteeing smooth itineraries without complications or delays.

Customer Experience Manager

Five Below
03.2022 - 11.2022
  • In charge of front-end operations, cash management, cleanliness, safety, and sales-boosting
  • Responsible for exceptional customer service, payroll management, hiring and training new employees, planning weekend events, and assisting with floor sets and shipments.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.

Executive Team Leader

Target
10.2021 - 02.2022
    • Focused on training and developing a talented team, ensuring inclusive and safe culture
    • Provided exceptional services and pleasant shopping experiences to retail customers.
    • Created work presentations, set goals and action plans, and managed weekly schedules.
    • Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
    • Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.

Active Store Manager/Operational Manager/Assistant Manager/Lead

Forever21
05.2016 - 10.2021
  • Partnered with store manager and task associates to ensure seamless operations
  • Responsible for HR, coordinating schedules, new employee training, and providing strong leadership
  • Ensured strong services to customers and increased customer loyalty.
  • Assisted with hiring, training and mentoring new staff members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Cashiers/Server

Robeks (Juice Bar and Smoothies)
10.2014 - 04.2016
  • Greeted customers, handled cash register, took orders, served beverages, explained available options, processed ingredients, and opened/closed the business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Sales Associate/Cashiers

Shimmer
09.2013 - 10.2014
    • Provided excellent customer service, operated POS system, completed tasks assigned by store manager, and worked with a sense of urgency.
    • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
    • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Cashiers/Server

Thai Go
06.2012 - 08.2013
  • Greeted customers, took orders, ensured customer satisfaction, handled cash registers, and maintained a clean work environment.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Education

Pending - Human Development

Cal State San Marcos(CSUSM)

High school diploma -

Orange Glen High School
Escondido, CA
01.2013

Skills

    • Travel Arrangements
    • Personal Assistance
    • Coaching and Mentoring
    • Crisis Management
    • Microsoft Office
    • Multitasking proficiency
    • Customer service expertise
    • Reservation Management
      • Interpersonal Communication
      • Attention to Detail
      • Guest Relations
      • Performance Management
      • Problem-Solving
      • Organizational Skills
      • Computer Skills
      • Written Communication

Area Of Focus

  • Scheduling/Managing payroll
  • Inventory Management
  • Recruitment and Training
  • Customer Service
  • Leadership/Sales Coaching
  • Managing Stock/Shipments
  • POS system

References

Upon Requests

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

VIP Casino Services

Pala Casino Spa & Golf Resort
01.2023 - Current

Customer Experience Manager

Five Below
03.2022 - 11.2022

Executive Team Leader

Target
10.2021 - 02.2022

Active Store Manager/Operational Manager/Assistant Manager/Lead

Forever21
05.2016 - 10.2021

Cashiers/Server

Robeks (Juice Bar and Smoothies)
10.2014 - 04.2016

Sales Associate/Cashiers

Shimmer
09.2013 - 10.2014

Cashiers/Server

Thai Go
06.2012 - 08.2013

Pending - Human Development

Cal State San Marcos(CSUSM)

High school diploma -

Orange Glen High School

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Jiawen Huang