Jiaxi Wang
Riverside,CA
Summary
I moved to Riverside, California in the June of 2012 from Beijing, China, I am fluent both in English and Chinese. All of my previous job experiences were centre on customer service skills and sales ability. I'm a fast learner and will adapt to the pace of my work quickly. In summary, I am a strong self-motivated person with strong communication skills that is determined to make every customer happy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Car Salesperson
Riverside Metro Auto Group
07.2023 - 12.2023
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Bakery Clerk
Tawa Supermarket
10.2022 - 06.2023
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Turo Host Assistant
Self-employeed
09.2021 - 08.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed multiple tasks in high-volume environment.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Sales Representative
AutoZone
05.2021 - 09.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
Bachelor of Finance - Finance
California State University - San Bernardino
San Bernardino, CA06.2024
GED -
Martin Luther King Jr. High School
Riverside, CA06.2020
Skills
- Guest Satisfaction
- Chinese Language Fluency
- Retail Knowledge
- Strong Sales ability
- Great communication skills
- Excellent time management
- Strong customer service skills
Accomplishments
* Broke the dealer's record of amount cars sold in a month as a new hire
* 220k followers on Chinese Tik-Tok
Certification
California Salesperson license
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Car Salesperson
Riverside Metro Auto Group
07.2023 - 12.2023
Bakery Clerk
Tawa Supermarket
10.2022 - 06.2023
Turo Host Assistant
Self-employeed
09.2021 - 08.2022
Sales Representative
AutoZone
05.2021 - 09.2021
Bachelor of Finance - Finance
California State University - San Bernardino
GED -
Martin Luther King Jr. High School
California Salesperson license
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