Jibreel K. Williams
Kissimmee,FL
Overview
30
30
years of professional experience
Work History
Expeditor / Delivery Assurance -Collins Aerospace
BELCAN Engineering
Windsor, CT
01.2018 - Current
- Manages delivery assurance processes and / or works to achieve day-to-day delivery assurance objectives.
- Implements solutions to issues such as the coordination of shipments, sub-process suppliers and technical assistance to ensure on-time delivery, and to identify root causes that impacts on-time delivery.
- Implements process improvements and deploys delivery assurance system to ensure early identification of shortages.
- Collaborates with other departments as necessary with regard to meeting customer requirements, minimizing negative impacts on a business in the case of shortages.
- Ensures timely delivery of all materials required for the production of assigned complex components.
- Monitors the transportation and delivery of products.
- Tracks and manages Supplier work in process (WIP), promise dating, expedite orders to ensure on-time delivery and flow.
- Oversee command center and drive part shortage resolution.
- Monitors tracking and shipping
- Performs escalated expediting when required.
- May be a part of the procurement, command center or regional office organizations.
Aftermarket Military Proposal Management
Belcan - Collins Aerospace Onsite
Windsor Locks, CT
05.2020 - 2021
- Work with proposal manager to establish portal pricing and maintain catalog for over 300 customers
- Work with GSE software professionals to develop link between our GSE quote tool and SAP
- Interface with Customer Response Center and work with engineering to provide prompt responses
- Work with program office and customer on large multi-million dollar proposals and prepare for approval through senior leadership
- Work with proposal manager to integrate large depot activation proposals in the GSE quote tool
- Ability to interpret customer requirements and translate into bid package
- Interface with contracts , finance and other support areas as necessary
Contract Analyst/Procurement/Demand Planning (Boeing / Nord Micro Program)
Belcan - Collins Aerospace
Windsor, CT
01.2018 - 2020
- Data Analyst, order entry, component management and demand planning.
- Being the principal contact for multiple international and domestic customers to investigate issue and problem solving.
- Analyze past and current order streams to determine accurate forecast in support of customer’s needs.
- Negotiate hardware shipping dates and quantities between customer and UTAS operations/supply chain to agree upon best terms.
- Coordinator customer returns and repairs
Contract Analyst / Billing
Konica Minolta
Windsor, CT
01.2010 - 01.2018
- Facilitate optimized acquisition process.
- Generating and processing monthly departmental reports.
- Input meter billing information into eAutomate and process contract billing.
- Review and audit of eAutomate meter contract reports.
- Place call/email for non-networked units and resolve customer issues.
- Monitor contractor performance for compliance with application laws.
- Assists with clarifying issues on contractual requirements.
- Resolution of cost and accounting issues
- Review, analysis and evaluation of unit cost and price data in contractual proposals
Emergency Service / Oil Dispatcher ( Part time)
Hop Energy
East Hartford, CT
01.2010 - 01.2012
- Monitoring service board for technician activity and service times Managing emergency oil spills and reports to DEP Ordering / tracking orders for parts and new equipment.
- Maintain the on-call schedules for service Technicians.
- Maintain customer database with current information.
- Communication with department managers for leads.
- Provide assistance with maintenance contract billing information.
- Prepare service invoice and timecard for processing.
Reauthorization Coordinator
Carecentrix
East Hartford, CT
01.2008 - 01.2010
- Problem resolution, coordinating orders and delivery and of home medical equipment
- Primary contact between insurance companies and nursing facilities to coordinate home health benefits, insurability Medicaid/Medicare Authorizations
- Triage desk and manage daily reports.
STD Disability Claims Examiner
AIG
Farmington, CT
01.2002 - 01.2008
- Ensure accurate, timely disability claim payments are made for all blocks of group disability business.
- Responsible for system maintenance, daily batch cycle, check production.
- Working with physicians, employers to obtain medical updates.
- Utilizing mathematical skills to calculate benefits, deductions, overpayments and underpayments.
- Processing disability claims for long term disability review.
- Responsible for W2 production. Quality control and auditing functions for outsourced claim adjudication firms.
- Answer telephone and written inquiries related to pending or settled claims from both internal and external customers; communications in a tactful, courteous and knowledgeable manner.
Preventive Maintenance Manager
Enron
Hartford, CT
01.1998 - 01.2002
- Maintain the Service Technicians daily schedules, dispatch technicians and coordinate all service calls as received.
- Debrief service tech after completion of each call.
- Recommend maintenance agreements renewal, including billing, scheduling and staging of materials, database information, customer hard files and renewals.
- Follow up and all pending and recommended work with customers, utilizing the pending work log
Customer Service Representative
American Airlines
Hartford, CT
01.1996 - 01.1998
- Inbound, outbound calls
- Managing frequent flyer accounts
- International travel advisory
Education
High School Diploma -
University of Hartford
West Hartford, CT06.1994
Skills
- Mastery of MS Word, Excel, and PowerPoint SQL, SAP and internet research
- Exceptional Customer Service and Cross Functional Communication Skills
- Proficient in Data Collection, Entry, and Analysis
- Strong Organization, Process Streamlining, and Time Management Skills
- Demonstrated Complaint Resolution and Problem Solving Skills Contract Management and Analysis
Timeline
Aftermarket Military Proposal Management
Belcan - Collins Aerospace Onsite
05.2020 - 2021
Contract Analyst/Procurement/Demand Planning (Boeing / Nord Micro Program)
Belcan - Collins Aerospace
01.2018 - 2020
Expeditor / Delivery Assurance -Collins Aerospace
BELCAN Engineering
01.2018 - Current
Contract Analyst / Billing
Konica Minolta
01.2010 - 01.2018
Emergency Service / Oil Dispatcher ( Part time)
Hop Energy
01.2010 - 01.2012
Reauthorization Coordinator
Carecentrix
01.2008 - 01.2010
STD Disability Claims Examiner
AIG
01.2002 - 01.2008
Preventive Maintenance Manager
Enron
01.1998 - 01.2002
Customer Service Representative
American Airlines
01.1996 - 01.1998
High School Diploma -
University of Hartford