Supervise and monitor activities to ensure a safe and supportive environment for clients and staff.
Provide assistance and guidance to individuals, helping them navigate programs and services.
Report any incidents or concerns to appropriate personnel, ensuring compliance with safety and operational protocols.
Support case management teams with client assessments and progress tracking.
Maintain accurate records and documentation related to client interactions and activities.
Martial Arts Instructor – Chinese Kenpo (3rd Degree Black Belt)
Youth N Motion Academy
Los Angeles, CA
01.2005 - Current
Instructed students in Chinese Kenpo techniques, discipline, and real-world self-defense as a 3rd-degree black belt.
Led classes focused on physical conditioning, awareness, and conflict de-escalation — skills directly aligned with security roles.
Maintained a safe, controlled learning environment for students of all ages and backgrounds.
Demonstrated strong leadership, focus, and crisis response through martial arts instruction and community engagement.
Trained consistently for 15+ years, mastering advanced techniques in hand-to-hand combat, control holds, and threat assessment.
Client Service Monitor
Hope of the Mission
Los Angeles, CA
03.2023 - 12.2023
Conduct regular client meetings to assess needs, provide updates and address concerns, ensuring effective communication and relationship management.
Collaborate with cross functional teams to deliver high quality service to clients, fostering a customer-centric approach.
Monitor and evaluate client interactions to ensure adherence to service standards, implementing quality assurance processes to enhance client satisfaction.
Analyze client service data to identify trends, patterns, and areas for improvement, preparing and presenting regular reports on client service performance to management.
Resolve escalated client issues in a timely and diplomatic manner, preserving client relationships and implementing proactive measure to prevent recurring concerns.
Maintain accurate and up to date client records and documentation, ensuring compliance with regulatory requirements and facilitating effective record keeping practices.
Identify inefficiencies in client service processes and propose and implement improvements, streamlining workflows and enhancing overall efficiency.
Collaborate with sales, marketing and product development teams to align client service strategies with organizational goals, contributing to the overall success of the organization.
Program Assistant
The Helping Closet
Los Angeles, CA
01.2021 - 03.2023
Provided comprehensive administrative support to the program manager and team, ensuring smooth day to day operations.
Coordinating and scheduling meetings, conferences, and events, managing logistics and ensuring timely execution.
Maintained and organized program related data, files and documents, ensuring easy access and retrieval.
Assisted in planning and execution of projects within the program, contributing to the achievement of project goals.
Demonstrated proficiency in using office productivity software, including Microsoft Office Suite and Google Workspace
Input, updated, and managed information in databases and spreadsheets, minimizing errors and discrepancies.
Generated regular reports and summaries based on program data, supporting decision-making processes.
Assisted in the planning and execution of projects within the program, contributing to the achievement of project goals.
Program Technician
Redgate Memorial Recovery Center
Long Beach, CA
06.2018 - 05.2021
Provides administrative and functional support for the day to day program activities.
Performs program support that may include core functional areas i.e. crisis intervention, client education, referral, reports and record keeping, and consultation as a team member. May collect, analyze and record specimens for drug testing and other assigned duties.
Direct Support Professional
Inclusion Specialized Services
Los Angeles, CA
01.2018 - 12.2020
Provides administrative and functional support for the day to day program activities.
Performs program support that may include core functional areas i.e. crisis intervention, client education, referral, reports and record keeping, and consultation as a team member. May collect, analyze and record specimens for drug testing and other assigned.
Education
AA - undefined
Los Angeles Valley College
09.2024
High School Diploma - undefined
Al-Madinah High School
06.2018
Certification
BSIS Firearm Permit License, 3rd Degree Black Belt – Chinese Kenpo, BSIS California Guard Card, BLS/CPR, CPI Training, TCI Training, Fire Safety Training, Food handlers certification
Timeline
Monitor
Volunteers of America Los Angeles
12.2023 - Current
Client Service Monitor
Hope of the Mission
03.2023 - 12.2023
Program Assistant
The Helping Closet
01.2021 - 03.2023
Program Technician
Redgate Memorial Recovery Center
06.2018 - 05.2021
Direct Support Professional
Inclusion Specialized Services
01.2018 - 12.2020
Martial Arts Instructor – Chinese Kenpo (3rd Degree Black Belt)