Jose Cienfuegos
Summary
Dynamic professional with extensive experience at Uplink Company, excelling in audio-visual monitoring and incident documentation. Bilingual in English and Spanish, I leverage strong customer service and data entry skills to enhance operational efficiency. Proven ability to troubleshoot issues swiftly, ensuring seamless live programming and client satisfaction.
Overview
9
9
years of professional experience
Work History
Monitor
Uplink Company
05.2017 - Current
- Monitor Espn Sports App. Make Sure Audio & Video Don't Run into Trouble.
- Insert Ad Breaks When Needed.
- Document any Incidents During Live Programming.
- Communicate on the Phone in the Control Room with Associate Directors.
Customer Service Representative
Ambulnz
New York City
01.2022 - 12.2023
- Set Up Appointments For Covid-19 Vaccines, Over the Phone.
- Help out the New York City Health Department With Data Entry.
- Scan and Print Out Documents.
- Help out at Vaccines Sites with Checkin in Appointments.
Intake Specialist
1800 Cantaso
New York City
01.2021 - 04.2022
- Screen all phone calls. In English & Spanish.
- Gather all clients Information & Schedule consultations with Attorneys.
- Follow up with clients updates.
- With Additional Information, Administrative work Scan & Print Documents.
Education
IT CompTIA Exam Course - Information Technology
Bronx Community College
The Bronx, NY03-2026
Video Production - Film and Video Production
Boston University - DC Campus
DC01.2014
Audio Production -
Institute of Audio Research
New York City01-2006
Skills
- Bilingual English & Spanish
- Microsoft Office
- Customer Service
- Data Entry
- Scanning & Printing Documents
- Computer Literacy
- Administration Task
- Troubleshooting
Timeline
Customer Service Representative
Ambulnz
01.2022 - 12.2023
Intake Specialist
1800 Cantaso
01.2021 - 04.2022
Monitor
Uplink Company
05.2017 - Current
IT CompTIA Exam Course - Information Technology
Bronx Community College
Video Production - Film and Video Production
Boston University - DC Campus
Audio Production -
Institute of Audio Research