Jibril Thomas
Haines City
Summary
Compassionate mental health aide with experience in providing emotional support, crisis intervention, and advocacy for clients across various mental health settings. Strengths include strong communication skills, empathy, and understanding of diverse mental health conditions. Previously instrumental in developing individual care plans leading to improved client wellbeing and recovery outcomes. Extremely Responsible professional experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Mental Health Aide
Suncoast Mental Health Center
Vero Beach
12.2022 - 02.2025
- Assisted clients with daily living activities and personal care needs.
- Monitored client behavior and reported changes to healthcare staff.
- Facilitated group therapy sessions to encourage peer support and engagement.
- Provided emotional support and companionship to clients during their stay.
- Maintained a safe and clean environment for clients at all times.
- Implemented therapeutic activities tailored to individual client needs.
- Monitored client's physical condition and medication side effects.
- Conducted individual and group therapy sessions for clients.
- Documented client progress and participated in care plan meetings.
- Facilitated educational classes on mental health topics for staff members and family members of clients.
- Assessed client's mental health status, strengths and needs.
- Actively listened to clients in order to provide support and understanding.
Customer Service Cashier
Family Dollar
Haines City
09.2023 - 10.2024
- Assisted customers with product selection and answered inquiries.
- Processed transactions quickly and accurately at the register.
- Maintained a clean and organized checkout area for a positive shopping experience.
- Resolved customer complaints professionally and efficiently to enhance satisfaction.
- Trained new cashiers on register operations and customer service protocols.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
Chief Executive Officer
Just Tow It LLC
Saint Petersburg
06.2018 - 10.2021
- Hired and trained a high-performing team of drivers, focusing on safety, customer service, and DOT compliance.
- Developed SOPs for dispatching, customer service, vehicle maintenance, and invoicing.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
Gym Instructor / Trainer / Fitness Coach
Peace Fitness
Saint Petersburg
03.2020 - 04.2021
- Developed class formats that kept members engaged and returning consistently.
- Specialties: Strength training, weight loss, functional fitness, mobility, pre/post-natal fitness.
- Collaborated with physical therapists and nutritionists to create safe, effective programs for clients recovering from injury.
- Learned key techniques in corrective exercise and injury prevention.
Education
Mathematics
John F Kennedy High School
New York 09.2005 - 12.2009
Skills
- Process improvement
- Data-driven strategic planning
- Team Collaboration
- Time management
- Critical thinking skills
- Excellent communication skills
- Creativity
- Proactive and self-motivated
- Leadership
- Behavioral monitoring
- Therapeutic activity implementation
- Group therapy facilitation
- Crisis intervention
- Team collaboration
- Conflict resolution
- Effective communication
- Active listening
Timeline
Customer Service Cashier
Family Dollar
09.2023 - 10.2024
Mental Health Aide
Suncoast Mental Health Center
12.2022 - 02.2025
Gym Instructor / Trainer / Fitness Coach
Peace Fitness
03.2020 - 04.2021
Chief Executive Officer
Just Tow It LLC
06.2018 - 10.2021
Mathematics
John F Kennedy High School
09.2005 - 12.2009