Summary
Overview
Work History
Education
Skills
Timeline
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Jicell Collado

Brooklyn,NY

Summary

Compassionate and detail-oriented Community Health Worker and Case Investigator with hands-on experience delivering health education, coordinating care, and managing client data through EMR and CRM systems. Proven ability to assess social determinants of health, navigate complex healthcare systems, and build strong patient-provider relationships. Skilled in KPI tracking, interdisciplinary collaboration, and community outreach, with a strong foundation in HIPAA-compliant documentation and data integrity. Dedicated to improving public health outcomes and empowering underserved populations.

Overview

4
4
years of professional experience

Work History

Comunity Health Worker/Coordinator

Village Care
New York, NY
01.2024 - Current
  • Served as primary liaison between patients, healthcare providers, and community resources to enhance patient-centered care.
  • Conducted comprehensive client assessments to identify health needs and barriers to care.
  • Developed individualized care plans addressing identified challenges to improve health outcomes.
  • Provided ongoing health education on chronic disease management and preventive care to empower clients.
  • Assisted clients in navigating healthcare systems, including appointment scheduling and benefit access.
  • Advocated for clients’ needs during interdisciplinary care team meetings, ensuring culturally sensitive approaches.
  • Built trusting relationships with hard-to-reach populations through outreach and follow-ups to ensure continuity of care.
  • Maintained accurate documentation of client interactions and services provided in accordance with HIPAA.

Case Investigator

NYC Health and Hospitals
New York, NY
01.2021 - 12.2023
  • Documented relevant information, including contact demographics and underlying medical conditions.
  • Provided guidance on quarantine procedures and actions for symptom development.
  • Coordinated referrals for testing and healthcare services per local protocols.
  • Assessed ability to safely quarantine at home with necessary resources.
  • Conducted daily check-ins to monitor signs and symptoms via designated methods.
  • Facilitated referrals for testing and medical evaluations for symptomatic clients.
  • Collaborated with public health professionals to complete contact notification and monitoring efficiently.

Education

High School Diploma -

Richmond Hill HS
Richmond Hill, NY
06-2012

Skills

  • Outlook, Microsoft Word, Excel, and PowerPoint
  • Proficient in property management
  • Exceptional communication skills
  • Experience with KPI tracking and performance metrics
  • Proficient in CRM systems for client data and case tracking
  • Skilled in EMR (Electronic Medical Records) systems, including data entry, management, and compliance with HIPAA standards
  • Strong organizational and multitasking abilities in high-paced environments
  • Effective in care coordination and interdisciplinary collaboration

Timeline

Comunity Health Worker/Coordinator

Village Care
01.2024 - Current

Case Investigator

NYC Health and Hospitals
01.2021 - 12.2023

High School Diploma -

Richmond Hill HS

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Jicell Collado