Jiddu C. Montelongo
Jacksonville,FL
Summary
Driven professional with a talent for motivating teams and enhancing day-to-day operations. Skilled at fostering productive relationships and adapting quickly to new challenges. Looking for an opportunity where I can continue learning, contribute value, and grow with an organization.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Sleep Geekz
06.2022 - Current
- Led customer service operations and improved response protocols.
- Resolved escalated customer issues independently to ensure loyalty and satisfaction.
- Developed workflows that reduced average handling time.
- Monitored team performance metrics to identify training needs and improve service standards.
- Managed scheduling and resource allocation to ensure optimal coverage during peak hours.
Outreach Associate
American Care Medical Center
05.2021 - 06.2022
- Executed outreach campaigns targeting underserved communities and increased program participation.
- Built and maintained a local resource database for faster access to aid services.
- Launched a digital team and managed social media content to boost online engagement.
- Partnered with local organizations to coordinate health and wellness initiatives.
Assistant Sous Chef
Old's Havana
01.2018 - 06.2020
- Ensured consistency and quality across high-volume dish preparation.
- Supported back-of-house efficiency by maintaining prep stations and restocking supplies.
- Coordinated with suppliers to maintain inventory levels and ensure quality ingredients for menu items.
Cashier
Wendy's
01.2016 - 12.2017
- Processed high volumes of transactions with accuracy in handling payments and returns.
- Trained new hires on POS systems and customer service techniques.
- Enhanced in-store efficiency by resolving equipment issues and maintaining smooth front-end operations.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06-2017
Skills
- Fluent in English and Spanish
- Technical skills / Interpersonal Skills
- Database & CRM Management
- Customer Conflict Resolution
- Community Outreach & Engagement
- Team Leadership & Collaboration
- High-Pressure Problem Solving
- Inventory control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Manager
Sleep Geekz
06.2022 - Current
Outreach Associate
American Care Medical Center
05.2021 - 06.2022
Assistant Sous Chef
Old's Havana
01.2018 - 06.2020
Cashier
Wendy's
01.2016 - 12.2017
High School Diploma -
Homestead Senior High School