Jief Jephthe Dorinvil

• Proactively engaged with customers through lobby interactions and outbound calling, identifying financial needs, and positioning appropriate PNC solutions to drive new revenue and client satisfaction.
• Leveraged technology and banking tools to educate customers on managing their financial transactions, fostering customer loyalty, and enhancing their financial well-being.
• Collaborated with internal partners and local community influencers to expand customer portfolios and increase PNC's share of wallet, contributing to branch growth.

• Oversaw daily on-site operations, proactively identified and addressed staffing shortfalls, ensuring optimal warehouse efficiency and productivity.
• Enhanced onboarding effectiveness: conducted pre-assignment orientation, integrating customer policies, and coaching temporary associates in order to reduce employee error rates.
• Performed daily staffing reports to the branch manager to facilitate data-driven decision-making.

Procurement Officer (Feb 2019-March 2022):

• Participated in developing and meticulously reviewing tender documents for Public-Private Partnership (PPP) projects, ensuring accuracy and compliance with government regulations.
• Conducted rigorous evaluations of bids, employing a comprehensive understanding of project requirements and industry standards.
• Ensured proper performance of contracts and supervision according to established standards of performance and supervision.

Support Analyst (Apr 2016-Feb 2019):

• Oversaw the Public-Private Partnership Unit's day-to-day operations and activities, monitoring execution, and ensuring adherence to established protocols.
• Acted as a liaison between the unit and program trustees, fostering collaboration, and addressing concerns promptly.
• Managed the database system efficiently, ensuring accurate and updated records.
• Collaborated with economic, financial, and technical partners to obtain necessary details and clarifications, ensuring a comprehensive project understanding.
• Assist financial and economic experts in their tasks by facilitating research and analysis, providing necessary support, data, and insights.

Public Finance Technician (Oct 2013-Apr 2016):

• Managed accounting processes for the procurement of services and materials, ensuring meticulous follow-up and accuracy in financial transactions.
• Oversaw contracted service providers, providing vigilant supervision to guarantee the high quality and timely delivery of their work, while also offering crucial logistical support for Ministry events.
• Conducted thorough monthly and annual inventories, meticulously documenting findings, and drafting detailed reports to inform decision-making processes within the Budget and Administrative Affairs Department.

• Led two thorough post-award audit missions of public procurement processes for key government institutions: successfully scoped, planned, and executed complex audits of public procurement processes within tight deadlines and limited resources.
• Identified non-compliance issues and recommended corrective actions, contributing to improved project governance, and risk mitigation.
• Facilitated capacity-building workshops for procurement officers: supported cross-functional workshops, training sessions on public procurement procedures and best practices, and collaborated with stakeholders to enhance compliance and efficiency within the national procurement system.
• Delivered comprehensive monthly activity reports: analyzed audit progress, tracked milestones, and presented data-driven recommendations for process improvement, informing strategic decision-making by senior management and stakeholders.