Jieun Kong
Lafayette,CA
Summary
Greet visitors and provide assistance in response to requests from customers. Professional with strong background in customer interactions and service solutions. Known for reliability and proactive approach to meeting customer and organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Administrative Officer/ Billing Operator
KIM&JEON CPA OFFICE
01.2024 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Teller
Bank of Hope
04.2023 - 01.2024
- Updated customer accounts with new balance, payment and transfer information
- Sorted and filed transaction documentation to maintain complete records
- Verified integrity of deposit checks and money orders to protect customers and bank from fraud
- Developed relationships with customers, suggested suitable bank services and met banking needs
- Opened and updated checking and savings accounts and CDs
- Received payment bills, verifying dates and amount due
- Presented professional image and communication with co-workers, management and customers
- Entered account transactions into financial software and reconciled daily data to balance totals
Math Tutor
01.2015 - 12.2020
- Reviewed lessons and textbooks to plan course-specific tutoring strategies
- Diversified tutoring approaches for algebra, geometry and higher-level coursework so successfully improve student knowledge
- Collaborated with students and parents to determine learning objectives and assess student needs
Chemistry Lab Assistant
Sungshin women's University
02.2008 - 02.2010
- Used Microsoft Office to draft documents, develop spreadsheets, and build presentations
- Assisted accounting personnel with data entry and invoice reconciliation
- Operated office machinery, including photocopiers, scanners, and telephone systems
- Conducted research, assembled and analyzed data, and submitted reports and documents
- Distributed mail and ordered supplies
- Teaching physical chemistry lab to students
- Maintained inventories of hazardous chemicals
- Kept laboratory equipment and instruments clean, sterilized, and in good working order
Education
Associate of Arts - Early Childhood Education and Teaching, Social Science
Chabot-Las Positas Communit College
Livermore, CABachelor of Science - Chemistry, Economics
Sungshin Women's University
Skills
- Problem-solving
- Documentation and Recordkeeping
- Customer relationship building
- Reliability and punctuality
- Friendly and Helpful
- Scheduling and calendar management
- Team Collaboration
- Customer Service
Languages
Korean
Native or Bilingual
Timeline
Administrative Officer/ Billing Operator
KIM&JEON CPA OFFICE
01.2024 - Current
Teller
Bank of Hope
04.2023 - 01.2024
Math Tutor
01.2015 - 12.2020
Chemistry Lab Assistant
Sungshin women's University
02.2008 - 02.2010
Bachelor of Science - Chemistry, Economics
Sungshin Women's University
Associate of Arts - Early Childhood Education and Teaching, Social Science
Chabot-Las Positas Communit College
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