Jie Zhao MsC|PMP

Strategic Policy Planning and Implementation:

• Led development and maintenance of 8 web-based and 4 ServiceNow applications to align with NOAA strategic priorities.
• Created and enforced SOPs and policies for federal compliance.
• Ensured security adherence to NOAA standards and protocols.

Human Services Engagement:

• Enhanced fishing quota programs, supporting sustainable practices and economic stability for the fisheries community;
• Implemented systems ensuring seafood legality, safety, and quality.
• Developed systems for marine wildlife protection and community support.
• Managed online training platforms, increasing accessibility and compliance.

Budget and Financial Management:

• Developed and submitted budget plans; managed project expenditures.
• Assisted with funding proposals for IT resources.

Team Management:

• Led a team of 17 professionals supporting the applications.
• Managed a subcontracted Call Center providing Customer Service for one of the applications.
• Oversaw OSF IT Helpdesk Coordinator.

Development Methodologies and Process Improvement:

• Implemented Agile and hybrid methodologies for application development.
• Led business process improvements and change management strategies.
• Assisted in IT resource assessments and adoption of new technologies (e.g., AWS Cloud OCR pipeline).
• Executed communication plans and stakeholder engagement.
• Provided comprehensive training and support; established feedback mechanisms.

• Managed several China-US visiting programs

• Built and managed the website for the Think Globally, Act Globally project

• Developed interactive web interface and built MySQL databases for the digital repository project BRAIN

• Supervised four student employees and managed daily operations of the lab