Hi, I’m
Jigar Lad
Franklin,KY
Summary
Dynamic and professional individual with a proven track record at Sumitomo Electric Industries. Highly skilled in troubleshooting network issues and enhancing production efficiency. Excelled in team management and problem-solving, leading to significant improvements in operational standards. Possess expertise in computer hardware repairs and fostering strong customer relationships, showcasing a unique blend of technical proficiency and exceptional interpersonal skills.
Overview
11
years of professional experience
1
Certification
Work History
Trace Die Cast
Network & Desktop Support Engineer - Internship
02.2021 - 06.2021
Job overview
- Performed troubleshooting for network issues in test and lab environments
- Computer hardware and operating system repair, install and fixed issue with system management, networking, security, external devices, motherboard and power supply
- Addressed open tickets to provide updates and resolutions
- Collaborated with project managers to facilitate milestone achievement and provide status updates
- Troubleshot and resolved problems with routers, firewalls and DNS errors
- Installed and maintained data and voice circuits through routers, switches and WAN devices
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues
- Configured hardware, devices, and software to set up work stations for employees.
- Data entry and data upload on server
- Installed and maintained printers and software's
Sumitomo Electric Industries, Ltd.
Advanced Assembly Operator
10.2023 - Current
Job overview
- Company Overview: Dynamic professional with a proven track record at Sumitomo Electric Industries, adept in troubleshooting network issues and enhancing production efficiency
- Excelled in team management and problem-solving, significantly improving operational standards
- Skilled in computer hardware repairs and fostering strong customer relationships, demonstrating a blend of technical expertise and exceptional interpersonal skills
- Compiled, initiated and analyzed production performance records and data to determine improvement areas
- Monitored operator activities to check accuracy and compliance with standards
- Supervised production shift teams and communicated production goals
- Followed standard operating procedures when performing tasks related to assembly operations
- Assisted in training new employees on proper use of machinery, tooling and other equipment used for assembly operations
- Responsible for maintaining cleanliness of work area throughout shift including disposing waste material properly
- Dynamic professional with a proven track record at Sumitomo Electric Industries, adept in troubleshooting network issues and enhancing production efficiency
- Excelled in team management and problem-solving, significantly improving operational standards
- Skilled in computer hardware repairs and fostering strong customer relationships, demonstrating a blend of technical expertise and exceptional interpersonal skills
Walmart
Electronics(Entertainment) Team Member
06.2023 - 10.2023
Job overview
- Assisted with inventory counts and stocking of merchandise
Panda Express Restaurant Group
Cook
08.2019 - 06.2022
Job overview
- Complied with portioning requirements to adhere to budget and minimize waste
- Readied ingredients in advance to reduce loads during rush periods
- Followed established recipes to prepare and cook menu items
- Managed simultaneous cooking tasks to promptly deliver high-quality food
- Checked kitchen equipment for proper operation, notifying management of problems
- Verified quality, plating presentation and serving size of prepared food
- Cooked items to correct temperatures to minimize risk of food-borne illness
- Addressed inquiries and resolved issues promptly and professionally, resulting in positive customer feedback
- Restocked supplies at work stations to help team members meet demands
- Tracked stock levels and notified supervisors of shortages or discrepancies, contributing to effective inventory control
- Trained new team members on company procedures and protocols to foster smooth onboarding process and facilitate integration
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Developed strong cooperative relationships with coworkers and managers
Days Inn by Wyndham
Customer Service Representative
06.2014 - 12.2017
Job overview
- Help manager with data entry and learn new operating system about hotel
- Answered inbound calls to greet and assist customers with various needs and questions
- Built strong knowledge of product line to assist customers in selecting products
- Documented detailed notes in CRM system to track customer interactions
- Handled escalated callers to reach positive outcomes
- Developed strong customer relationships and loyalty through effective communication
Education
Western Kentucky University
Bachelor of Science from Computer Information
University Overview
Completed coursework towards Bachelor of Science in Computer Information
Southcentral Kentucky Community & Technical College
Associate of Applied Science from Computer Information Technology
University Overview
Completed coursework towards Associate of Applied Science in Computer Information Technology
Skills
- Data Backup Management
- Windows operating system
- Workplace safety
- Clear communication
- Cleaning and organization
- Remote desktop support
- Collaboration and teamwork
- Call center experience
- End user support
- Computer proficiency
- Application installations
- Multitasking and organization
- Microsoft Excel
- Technical support
- Product assembly
- Computer skills
- Software installation
- Quality assurance
- Hardware installation
- Microsoft outlook
- Active Directory management
- Technical support expertise
Certification
- Computer Technician
- Security +
- A +
- Pc Pro
- Computer Tech Basic
- Computer Information Technology (CIT) Fundamental's
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Advanced Assembly Operator
Sumitomo Electric Industries, Ltd.
10.2023 - Current
Electronics(Entertainment) Team Member
Walmart
06.2023 - 10.2023
Network & Desktop Support Engineer - Internship
Trace Die Cast
02.2021 - 06.2021
Cook
Panda Express Restaurant Group
08.2019 - 06.2022
Customer Service Representative
Days Inn by Wyndham
06.2014 - 12.2017
Southcentral Kentucky Community & Technical College
Associate of Applied Science from Computer Information Technology
- Computer Technician
- Security +
- A +
- Pc Pro
- Computer Tech Basic
- Computer Information Technology (CIT) Fundamental's
Western Kentucky University
Bachelor of Science from Computer Information
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