Jigna Shah
Sales Professional
Jacksonville,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Managing Partner
Float the Idea INC
Jacksonville, FL
06.2017 - Current
- Responsible for all day-to-day operations, client acquisition, intake and retention.
- Specialize in creatinga comfortable guest focused environment.
- Built marketing strategy to increase membership volume and retention.
- Resulting in 500% retentionincrease over 6 months and 200% membership growth.
Sales Consultant
FLORIDA HOME A/C
Jacksonville, FL
10.2017 - 05.2019
- In home consultative sales approach.
- Focused on educating customer about value and importance ofquality products, experienced and trained technicians.
- Consistently earned 100% client satisfaction in survey results.
- Exceeded sales goals by 50% within first quarter.
Business Development Manager
Auction Direct USA
Jacksonville, FL
10.2014 - 07.2017
- Created script for increasing appointments and show rate.
- Implemented processes to streamline take-over from BDC to sales on customer arrival.
- Worked with upper management to staff department.
- Responsible for department metrics.
- Increased store traffic by 50% in first month.
- 42% appointment set rate/76% show rate.
- Up fromprevious store average of 13% set/26% show.
- Record breaking sales for 1st quarter.
Sales Associate
Auction Direct USA
Jacksonville, FL
04.2014 - 10.2014
- Responsible for each guest's full experience.
- Facility tour, intake, assessment to determine wants andneeds, vehicle walk-around, test drive, closing, finance application and delivery.
- Consistent top performer for add-on penetration (service contract, finance, maintenance etc).
- Exceeded goals within first month, given the opportunity to create and manage BDC department within7 months.
Floor Support/Supervisor
Convergys Corp
Jacksonville, FL
09.2011 - 09.2013
- Floating supervisor responsible for take-over escalations & guiding reps toward sales goals.
- Consistently managed escalations while reducing company loss.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Education
Bachelor of Science - Psychology
University of North Florida
Skills
Sales skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Florida 02-15 Life, Health and Annuities License
Timeline
Florida 02-15 Life, Health and Annuities License
12-2020
Sales Consultant
FLORIDA HOME A/C
10.2017 - 05.2019
Managing Partner
Float the Idea INC
06.2017 - Current
Business Development Manager
Auction Direct USA
10.2014 - 07.2017
Sales Associate
Auction Direct USA
04.2014 - 10.2014
Floor Support/Supervisor
Convergys Corp
09.2011 - 09.2013
Bachelor of Science - Psychology
University of North Florida
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