Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jignasa Thakkar

Mount Prospect,IL

Summary

Results-driven account management professional prepared for next challenging role. Proven track record in cultivating client relationships and driving successful project outcomes. Known for strong collaboration skills and delivering consistent, impactful results. Highly skilled in strategic planning and client communication, with reliable and adaptable approach to changing business needs.

Overview

35
35
years of professional experience

Work History

Sr Account Manager

Celero Commerce
10.2007 - Current
  • Supported client onboarding processes to enhance customer experience and satisfaction.
  • Assisted in managing client accounts, ensuring accurate record-keeping and timely responses.
  • Collaborated with sales teams to identify client needs and tailor solutions effectively.
  • Conducted market research to inform strategic account management decisions and initiatives.
  • Maintained detailed documentation of client interactions to streamline communication and follow-ups.
  • Engaged in ongoing training to refine skills in negotiation and relationship building.

Collections Agent

HSBC Finance Corporation
02.2000 - 06.2007
  • Negotiated payment arrangements with clients to recover overdue accounts
  • Utilized CRM systems to track collection activities and client communications
  • Conducted account reviews to identify delinquent accounts and prioritize collections efforts
  • Collaborated with legal teams to ensure compliance with debt collection regulations
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

Collections Agent

BMO Harris Bank
11.1990 - 08.2000
  • Analyzed data trends to optimize collection processes and enhance efficiency
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Counseled debtors on payment options and arranged installment agreements.

Education

High School Diploma -

Manglam High School
Ahmedabad, India
05-1981

Skills

  • Scheduling

Languages

Hindi
Full Professional
Gujarati
Native or Bilingual

Timeline

Sr Account Manager

Celero Commerce
10.2007 - Current

Collections Agent

HSBC Finance Corporation
02.2000 - 06.2007

Collections Agent

BMO Harris Bank
11.1990 - 08.2000

High School Diploma -

Manglam High School

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Jignasa Thakkar