Jihad Mortada
Lebanon
Summary
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of Lebanon history, architecture and events. Well-rounded guide successful at giving entertaining tours of Lebanon for more than 20+ years. Highly educated and bilingual. Enjoys communicating knowledge of local sites to visitors and residents alike. Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of Lebanon with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue. Influential tour guide offering more than 20+ years of experience in presenting to large groups of people. Imaginative and entertaining with education and training in Lebanese archeological sites. Trilingual in French, English,Spanish and Arabic.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Tour Guide
Ministry Of Tourism, Culture And Environment
07.1999 - Current
- Contributed to a 15% increase in repeat customers through exceptional service and fostering long-term relationships with clients.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Planned and executed efficient tour routes by using maps and other navigational tools.
Red Cross Volunteer
Red Cross Trainer
06.1996 - Current
- Optimized resource distribution by maintaining accurate records of supplies needed for various disaster scenarios.
- Provided comfort and care for disaster victims through timely assistance and compassionate support.
- Participated in community outreach programs, promoting Red Cross initiatives and increasing public awareness of services offered.
- Developed and maintained accurate records of programs and services.
- Spoke with senior citizen groups to expand community engagement and program outreach.
Middle School Teacher
History And Geography
09.1996 - 07.2022
- Increased parent satisfaction through well-organized IEP meetings and family conferences focused on improving parent-child bonding skills.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.
Program Manager and Polyvalent Field Officer
Belgian Red Cross (BRC)
04.2007 - 11.2008
Ecosec Field Officer
International Committee Of The Red Cross, ICRC
07.2006 - 03.2007
Education
Bachelor of Tourism Studies - Tourist Guide
Ministry of Tourism Institute
Beirut, Lebanon07.1999
Bachelor of Arts - Archeology
Lebanese University
Saida Lebanon06.1999
Skills
Certificate Of Participation ECO-GUIDE Training by the Ministry Of Environment
Certification
- EMT-B Certified Trainer - January 2014
- Emergency Medical Technician Certified - October 2011
- Certificate Of Participation ECO-GUIDE Training - June 2006
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Full Professional
Spanish
Professional Working
Timeline
Program Manager and Polyvalent Field Officer
Belgian Red Cross (BRC)
04.2007 - 11.2008
Ecosec Field Officer
International Committee Of The Red Cross, ICRC
07.2006 - 03.2007
Tour Guide
Ministry Of Tourism, Culture And Environment
07.1999 - Current
Middle School Teacher
History And Geography
09.1996 - 07.2022
Red Cross Volunteer
Red Cross Trainer
06.1996 - Current
Bachelor of Tourism Studies - Tourist Guide
Ministry of Tourism Institute
Bachelor of Arts - Archeology
Lebanese University
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