Jihan Babli
Anaheim,CA
Summary
Results-driven Strategic Account Manager with a proven ability to manage client relationships, implement business solutions, and drive account growth. Over 10 years of experience in client account management, business consulting, and language services, with a deep understanding of multicultural communication and sales strategies. Adept at identifying client needs, developing tailored solutions, and optimizing service delivery. Fluent in Arabic and English with expertise in CRM tools (Salesforce, LMS), negotiation, and project coordination.
Overview
13
13
years of professional experience
Work History
Interpreter
Lionbridge
San Francisco, CA
08.2020 - Current
- Facilitated effective communication between diverse clients, including government agencies, healthcare providers, and multinational businesses.
- Ensured culturally appropriate and accurate interpretation, fostering strong client satisfaction.
- Supported client service teams by resolving language barriers and enhancing customer experience.
Quality Specialist
Language Line Solutions
Monterey, CA
05.2023 - 09.2024
- Conducted data-driven quality assessments to optimize service standards and improve client retention.
- Implemented efficiency-driven training for interpreters to enhance accuracy and service effectiveness.
- Collaborated cross-functionally to streamline operations and boost client engagement.
Interpreter
LanguageLine Solutions
Monterey, CA
07.2019 - 04.2024
- Built and maintained long-term relationships with clients by consistently exceeding service expectations.
- Developed a client-focused approach to address challenges and implement tailored language solutions.
Language Teacher
Heritage School
Santa Ana, California
08.2018 - 05.2019
- Designed engaging language programs to facilitate multilingual communication.
- Developed culturally relevant training materials, improving language retention and competency.
International Business Consultant
Hassad International
Amman, Jordan
12.2011 - 01.2018
- Led strategic consulting initiatives for multinational clients, identifying business growth opportunities.
- Developed tailored client solutions, improving operational efficiency and market positioning.
- Delivered intercultural training for global clients, strengthening international partnerships.
Education
Ph.D. - Organizational Leadership
National University
La Jolla, CA04-2025
Certificate - Business Consultation
US Institute of Diplomacy And Human Rights
Washington DC03-2022
Master of Arts - Strategic Communication
National University
La Jolla, CA12-2020
Certificate - Diploma For Teachers And Trainers
Cambridge
UK02-2014
Bachelor of Arts - Political Science
The University of Jordan
Jordan06-2010
Skills
✔ Strategic Sales & Client Management
✔ Business Consulting & Growth Strategies
✔ Negotiation & Solution Selling
✔ CRM Tools (Salesforce, LMS, Power BI)
✔ Multicultural Communication & Relationship Building
✔ Upselling & Revenue Growth
✔ Project Coordination & Training
✔ Cross-Functional Team Leadership
Timeline
Quality Specialist
Language Line Solutions
05.2023 - 09.2024
Interpreter
Lionbridge
08.2020 - Current
Interpreter
LanguageLine Solutions
07.2019 - 04.2024
Language Teacher
Heritage School
08.2018 - 05.2019
International Business Consultant
Hassad International
12.2011 - 01.2018
Ph.D. - Organizational Leadership
National University
Certificate - Business Consultation
US Institute of Diplomacy And Human Rights
Master of Arts - Strategic Communication
National University
Certificate - Diploma For Teachers And Trainers
Cambridge
Bachelor of Arts - Political Science
The University of Jordan
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