Dominga Carrasquillo
Kissimmee
Summary
Dynamic and bilingual professional with extensive experience as a Spanish Interpreter at Lionbridge, adept at facilitating effective communication in healthcare settings. Proven skills in medical terminology and patient scheduling, complemented by strong problem-solving abilities. Committed to enhancing patient care and ensuring positive experiences through attentive service and detail-oriented practices.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Spanish Interpreter
Lionbridge
12.2023 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
Certified Medical Assistant
Humana
11.2019 - 09.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Certified Medical Assistant
Urban Health
04.2019 - 09.2019
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
Medical Receptionist
Florida Hospital Kissimmee
11.2013 - 01.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
Marketing Assistant
Fantasy World Resort
11.2011 - 11.2013
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Call Center Supervisor
Oak Plantation Resort
02.2008 - 04.2011
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Education
Medical Assistant Certificate - Medical Assistant
Manhattan Institute
Manhattan, NY06-2017
Medical Billing And Coding Certificate - Medical Billing And Coding
Florida Technical College
Kissimmee, FL10-2013
High School Diploma -
Carlos Maria Hernandez
Puerto Plata, Dominican Republic 09-2004
Skills
- Spanish/English fluency
- Medical terminology
- Specimens collection and processing
- Patient scheduling
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Spanish Interpreter
Lionbridge
12.2023 - Current
Certified Medical Assistant
Humana
11.2019 - 09.2020
Certified Medical Assistant
Urban Health
04.2019 - 09.2019
Medical Receptionist
Florida Hospital Kissimmee
11.2013 - 01.2015
Marketing Assistant
Fantasy World Resort
11.2011 - 11.2013
Call Center Supervisor
Oak Plantation Resort
02.2008 - 04.2011
Medical Assistant Certificate - Medical Assistant
Manhattan Institute
Medical Billing And Coding Certificate - Medical Billing And Coding
Florida Technical College
High School Diploma -
Carlos Maria Hernandez
Similar Profiles
Abraham HernandezAbraham Hernandez
Interpreter at LIONBRIDGEInterpreter at LIONBRIDGE
VICTOR SANCHEZVICTOR SANCHEZ
Medical Interpreter at LionbridgeMedical Interpreter at Lionbridge
Jihan BabliJihan Babli
Interpreter at LionbridgeInterpreter at Lionbridge