Jihan Dakroub
Detroit,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Commercial Insurance Underwriter
Burns & Wilcox
08.2023 - Current
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
Senior Loan Underwriter
Caliber Home Loans
08.2019 - 08.2023
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Senior Loan Underwriter
United Wholesale Mortgage
08.2019 - 08.2020
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Negotiated loan terms and conditions with customers to secure best deal.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Team Leader Manager
Quicken Loans
05.2011 - 06.2019
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Delivered regular team meetings for aligned work towards common goals.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Facilitated meetings to communicate team performance goals and results.
Education
Bachelor of Business Administration - Business
Henry Ford College
Dearborn, MI06.2005
Skills
- Analytical and Critical Thinking
- Operational Improvements
- Mortgage Loan Closing
- Credits Understanding
- Loss Control
- Management of Personnel Resources
- Operational Planning
- Government Regulations
- Improvement Plans
- Leadership
- Continuous Development
Languages
Arabic
Full Professional
Timeline
Commercial Insurance Underwriter
Burns & Wilcox
08.2023 - Current
Senior Loan Underwriter
Caliber Home Loans
08.2019 - 08.2023
Senior Loan Underwriter
United Wholesale Mortgage
08.2019 - 08.2020
Team Leader Manager
Quicken Loans
05.2011 - 06.2019
Bachelor of Business Administration - Business
Henry Ford College
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