Jihan L. McNeal
Phoenix,AZ
Summary
Dedicated Behavioral Health Technician with over 20 years of experience in supporting youth and adults across Behavioral Health and Department of Developmental Disabilities settings. Proven expertise in advocacy, crisis intervention, and detailed documentation, complemented by certifications in CPI, CPR, First Aid, and Certified Caregiver. Skilled in managing community-based activities and leading IEP and monthly staff meetings to enhance communication among parents, caseworkers, and psychiatric professionals. Recognized for high productivity and exceptional care delivery in challenging environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
With Open Hearts Inc.
Phoenix, AZ
05.2023 - Current
- Facilitated community support for housing and rehabilitation initiatives.
Crisis Response Specialist
Spectrum Healthcare Group
Phoenix, AZ
04.2025 - 08.2025
- Facilitated direct communication with Solari, law enforcement, first responders, and supervisors for effective community response.
- Conducted crisis assessments in the community to evaluate immediate needs.
- Collaborated with BHMPs and supervisors to develop inpatient cases and safety plans.
- Engaged with law enforcement and first responders during high-stress situations to ensure professional service delivery.
Behavioral Health Technician (BHT 2)/ Lead Behavioral Health Technician
Arizona State Hospital
01.2017 - 06.2022
- Administered patient-focused care and monitored adherence to individualized treatment protocols.
- Maintained thorough documentation of patient behaviors, moods, group participation, and vital statistics.
- Facilitated therapeutic, social, and recreational activities to enhance patient well-being.
- Facilitated smooth admissions by explaining unit protocols to incoming patients.
- Guided patients in acquiring self-care skills, social capabilities, and coping mechanisms.
- Ensured protocol adherence while mentoring various levels of Behavioral Health Technicians.
- Delivered rapid response for mental health crises, ensuring appropriate reporting protocols.
- Led therapeutic groups and individual activities, recording patient progress.
- Engaged in discussions with diverse medical teams to refine treatment strategies.
- Enhanced skill set through completion of training programs in critical disciplines.
- Consistently upheld safety standards in compliance with infection control protocols.
- Delivered comprehensive patient care through support for daily living tasks, hygiene, and health monitoring.
Behavioral Health Technician / Group Home Manager / Assistant Program Coordinator
Arizona Behavioral Care Homes
05.2012 - 03.2016
- Facilitated care for adults experiencing co-occurring mental health challenges in communal housing.
- Coordinated weekly menu-driven grocery purchases to meet set standards.
- Acquired necessary cleaning and office supplies to support household operations.
- Ensured sufficient fuel supply for vans to support uninterrupted program schedules.
- Managed scheduling tasks efficiently, ensuring all shifts had adequate coverage.
- Ensured timely submission of time sheets for payroll processing.
- Ensured timely completion and submission of budget-related documents.
- Prepared incident documentation, census data records, bed hold updates, and clinical progress details.
- Ensured clients had access to necessary medications and supported medication management protocols
- Facilitated and participated in daily group activities to promote client engagement and therapeutic outcomes
- Provided training and conducted evaluations for staff to enhance team performance and adherence to protocols
Behavioral Health Home Manager
Garden House
01.2011 - 02.2012
- Administered comprehensive care to children in a residential group home setting.
- Coordinated procurement of groceries and supplies for adequate stock levels.
- Coordinated child-related appointments, including doctor visits and IEP meetings.
- Arranged necessary support for children's education and travel.
- Coordinated prescription fulfillment and distribution per established guidelines.
- Oversaw accurate documentation of progress notes, clinical summaries, and incident reports.
- Ensured compliance with regulatory requirements and organizational policies.
- Maintained a stable and caring environment facilitating children's well-being.
Behavioral Health Technician
Sunshine Residential
12.2010 - 01.2011
- Guided adolescents in acquiring and applying daily life skills.
- Supervised daily school commutes with a focus on security and time management.
- Facilitated medication administration according to designated timetables and procedures.
- Completed cleaning duties and conducted room checks to maintain a safe, hygienic environment.
- Prepared detailed lists for required supply orders and restocking.
- Maintained accurate progress notes to track client development and interventions.
Behavioral Health Technician
Mingus Center
03.2008 - 08.2009
- Provided direct care and supervision in a therapeutic setting
- Assisted in running groups and therapeutic activities
- Observed client's behaviors and reported any concerning actions to healthcare staff members.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Provided emotional support to patients during the process of detoxification.
- Educated patients on the risks and benefits of continuing with treatment or stopping substance use.
Behavioral Health Technician
Marc Center of Mesa
03.2007 - 01.2008
- Assisted individuals in a residential setting with budgeting, health, and safety skills to promote independence.
- Provided support with daily living skills to enhance client autonomy.
- Organized recreational activities for clients to encourage physical activity and community involvement.
- Provided emotional and practical support to individuals with learning disabilities in a residential setting.
Behavioral Health Technician and Assisted Manager
Grace of Serenity Living
02.2005 - 01.2007
- Supported behavior-challenged youth in a therapeutic group home, focusing on everyday living skills.
- Trained individuals in skills for independent living, and administered medications as per the doctor's orders.
- Facilitated group sessions, and assisted with meal preparation.
- Coordinated and implemented indoor and outdoor activities to promote socialization and well-being.
Direct Support Associate
Mosaic
06.2003 - 07.2006
- Trained and assisted individuals in various daily living skills such as bathing, meal preparation, and dressing
- Acted as an advocate for clients during community activities and administered prescribed medications under medical supervision
Recreational Facilitator
Tungland Corporation
03.2002 - 05.2003
- Monitored daily incident reports and attendance, developed client activity calendars, and generated progress reports
- Supervised individuals during onsite and outdoor activities, ensuring safety and engagement
- Coordinated personalized one-on-one activities tailored to individual developmental disabilities
Education
High School Diploma -
North High School
Phoenix, AZ05-2001
Skills
- Direct Patient Assistance
- Patient-Centered Care
- Activity Coordination
- Documentation and Reporting
- Team Leadership and Training
- Crisis Response Management
- Family engagement
- Menu planning
- Mental health support
- Client transportation
- Infection control
- First aid and CPR
- Substance abuse experience
- Crisis intervention
Certification
- TMU AZ CGFM, Phoenix, AZ, 01/01/15
- AZ Caregiver, 01/01/15
Timeline
Crisis Response Specialist
Spectrum Healthcare Group
04.2025 - 08.2025
Owner
With Open Hearts Inc.
05.2023 - Current
Behavioral Health Technician (BHT 2)/ Lead Behavioral Health Technician
Arizona State Hospital
01.2017 - 06.2022
Behavioral Health Technician / Group Home Manager / Assistant Program Coordinator
Arizona Behavioral Care Homes
05.2012 - 03.2016
Behavioral Health Home Manager
Garden House
01.2011 - 02.2012
Behavioral Health Technician
Sunshine Residential
12.2010 - 01.2011
Behavioral Health Technician
Mingus Center
03.2008 - 08.2009
Behavioral Health Technician
Marc Center of Mesa
03.2007 - 01.2008
Behavioral Health Technician and Assisted Manager
Grace of Serenity Living
02.2005 - 01.2007
Direct Support Associate
Mosaic
06.2003 - 07.2006
Recreational Facilitator
Tungland Corporation
03.2002 - 05.2003
High School Diploma -
North High School
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