JiHAN Osman

• Delivered exceptional customer service to enhance satisfaction.
• Processed customer returns with attention to proper packaging and organization to facilitate smoother returns experience.
• Maintained cleanliness and order in work area to support efficient operations.
• Monitored inventory of boxes in storage to ensure availability for operational needs.

• Executed daily responsibilities to maintain high standards of care and support for patients.
• Administered medications to patients according to prescriptions.
• Monitored holistic patient care, addressing both physical and emotional needs.
• Supervised staff to uphold documentation accuracy for client behaviors and medication administration.
• Coordinated work tasks among team members to enhance workflow and ensure timely completion.
• Prepared meals according to dietary guidelines in a residential setting., cleaning, and laundry tasks to maintain a hygienic environment.

• Conducted outbound calls to effectively promote publishing products and services, contributing to overall sales goals.
• Cultivated customer relationships, resulting in increased sales opportunities.
• Analyzed data to support achievement of monthly sales targets.
• Participated in weekly team meetings to evaluate performance metrics and develop actionable improvement strategies.

Completed eight-week technical training program, gaining foundational skills in relevant technologies.

Developed proficiency in Word and Excel to streamline document creation and data management.

Learned professional etiquette to improve interactions and communication in workplace settings.

• Led cashier team to deliver exceptional customer service during peak hours.
• Managed cash handling procedures, ensuring accurate and secure transactions to maintain customer trust.
• Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
• Implemented best practices for checkout area cleanliness and organization to streamline operations and improve customer flow.