Jihan Todorovich
Glendale
Summary
Accomplished Talent Acquisition Specialist with a strong focus on employee onboarding and compliance assurance, demonstrating a proven track record of enhancing recruitment processes. Expertise in data analysis and relationship building has resulted in significant improvements in candidate experience and operational efficiency. Committed to fostering a collaborative work environment that drives organizational success and aligns talent strategies with business objectives. Passionate about leveraging innovative approaches to attract top talent and support overall company growth.
Overview
21
21
years of professional experience
Work History
Vendor Authorization Specialist
Assurance HD
Wauwatosa, WI
07.2023 - 02.2026
- Developed and implemented strategies for vendor onboarding, training, and performance management.
- Created and distributed authorization letters to ensure clear communication with vendors.
- Entered vendor applications into financial management system to facilitate timely processing.
- Completed and processed vendor and hired worker applications to ensure timely onboarding.
- Performs streamline background checks, OIG background checks and DOJ background checks
- Working closely with ADRC workers to update or replace service plans
- Maintained records of vendor and worked documents in team and Excel trackers to ensure accuracy.
- Assisted claims department in resolving processing errors to maintain workflow continuity.
- Creating participant budgets
Talent Acquisition Specialist
Northwestern Mutual
Milwaukee, WI
11.2020 - 07.2023
- Schedule complex in-person and virtual interviews
- Collaborated with Talent Acquisition Partner to schedule and manage logistics for interviews among candidates, hiring managers, and HR teams
- Coordinated candidate travel arrangements and processed expense reimbursements to facilitate interview attendance
- Initiate pre-employment testing, including background checks and drug tests using workday
- Coordinate and initiate new hire onboarding, including ensuring all pre-hire activities have been completed, coordinating start dates, and kicking off Workday onboarding steps
- Maintained accurate recruiting data in Workday to support data-driven decision making
- Ensure compliance with employment laws and maintain necessary tracking, including OFCCP compliance
- Protected sensitive candidate data to maintain privacy standards
Human Resources Coordinator
ManpowerGroup
Milwaukee, WI
02.2019 - 11.2020
- Adept at recruiting and training new employees and facilitating employee development
- Managed employee onboarding and offboarding by creating new hire paperwork, coordinating orientation sessions, and conducting exit interviews to ensure smooth transitions.
- Streamlined the hiring process by posting job ads, filtering applications, scheduling interviews, and drafting offer letters.
- Skilled in developing and maintaining strong employee relations and resolving workplace issues
- Proficient in utilizing HR software such as ADP, Oracle and Microsoft Office Suite
- Demonstrated ability to maintain confidentiality and ensure compliance with relevant labor laws
- Highly organized, self-motivated and knowledgeable in personnel policy and procedure development
- Supported HR functions through accurate record keeping, data entry, and execution of general HR tasks to maintain operational efficiency.
Human Resources Assistant Manager
ABR Employment Services
Wauwatosa, WI
01.2015 - 02.2019
- Managed full cycle recruiting process from sourcing, screening, interviewing, and onboarding candidates
- Cultivated relationships with hiring managers to align recruitment strategies with departmental needs
- Conducted in-depth interviews to evaluate candidates' qualifications and skills, ensuring alignment with job requirements
- Utilized job boards, social media, and other outlets to help source and attract qualified candidates
- Created job postings to ensure accuracy of job descriptions and to identify target candidates
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
- Organized orientation sessions for new hires and provided them with onboarding information.
- Monitored employee attendance records and leave requests to ensure compliance with company policies.
- Partnered with department managers to create tailored training programs that address individual team member needs
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
Technical Support Analyst/Team Lead
Concentrix
Milwaukee, WI
02.2010 - 01.2015
- Managed a team of 25-35 technical support analysts and provided comprehensive technical support to customers over the phone and via email
- Troubleshot and resolved technical issues in a timely manner, while ensuring excellent customer service
- Developed and implemented training plans for junior staff to enhance customer support skills
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Led daily team meetings to review performance, set targets and motivate staff
- Monitored and analyzed customer service metrics to pinpoint improvement areas
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics
- Created technical documentation for customers and internal staff to streamline support processes
Call Center Representative
JCPenney
Wauwatosa, WI
09.2004 - 01.2010
- Handled customer complaints and inquiries effectively, ensuring resolution and retention
- Assessed customer needs quickly and provided appropriate solutions to improve customer experience.
- Answered customer inquiries, resolved issues, and provided excellent service to enhance customer satisfaction
Education
Associate of Arts - Human Resources Management
Sinclair Community College
Dayton, OH05-2027
Skills
- Vendor management
- Contract negotiation
- Compliance assurance and oversight
- Data analysis and entry
- Talent acquisition strategies
- Recordkeeping
- Maintains confidentiality
- Employee relations
- New employee orientations
- HR policies compliance
- Benefits administration
- Background checks
Timeline
Vendor Authorization Specialist
Assurance HD
07.2023 - 02.2026
Talent Acquisition Specialist
Northwestern Mutual
11.2020 - 07.2023
Human Resources Coordinator
ManpowerGroup
02.2019 - 11.2020
Human Resources Assistant Manager
ABR Employment Services
01.2015 - 02.2019
Technical Support Analyst/Team Lead
Concentrix
02.2010 - 01.2015
Call Center Representative
JCPenney
09.2004 - 01.2010
Associate of Arts - Human Resources Management
Sinclair Community College