Jiho Cadena
College Station ,TX
Summary
Results-driven professional with over 3 of experience in the service industry, known for delivering high-quality work and achieving operational excellence. Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction, with a proven ability to adapt to new challenges, streamline processes, and drive team success. Demonstrates a strong commitment to customer satisfaction and effective communication, fostering a positive and collaborative workplace culture. Enthusiastic about contributing to organizational growth and ready to leverage expertise to excel in a dynamic environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitstaff Manager
Bon Japanese Cuisine
03.2020 - 08.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Science - Hospitality And Tourism Management
Texas A&M University
College Station, TX12-2026
High School Diploma -
Cedar Park High School
Cedar Park, TX05-2022
Skills
- Strong leadership
- Complaint Handling
- Customer Service
- Worker Training
- Food Safety
- Staff Management
- Patience and Persistence
Languages
Spanish
Native or Bilingual
Korean
Limited Working
Software
Microsoft Word
Microsoft Excel
Certification
- Texas Food Handler Safety
- TABC Texas Alcohol Seller Server Program
Timeline
Waitstaff Manager
Bon Japanese Cuisine
03.2020 - 08.2023
- Texas Food Handler Safety
- TABC Texas Alcohol Seller Server Program
Bachelor of Science - Hospitality And Tourism Management
Texas A&M University
High School Diploma -
Cedar Park High School
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