LOGAN TAYLOR
College Station,TX
Summary
Dynamic customer support representative with over 3 years of experience dedicated to enhancing customer satisfaction through effective problem-solving and prompt resolution of inquiries. Proven track record of fostering strong relationships, ensuring customer retention, and contributing to a collaborative team environment. Known for a friendly demeanor that addresses concerns while building trust and loyalty among clients. Committed to delivering exceptional service and driving positive outcomes in every interaction.
Overview
3
3
years of professional experience
Work History
POS Cash Handling and Customer Service Support
Tom Thumb
10.2022 - Current
- Efficiently process 100+ transactions per shift, with a item per minute rate above 24
- Oversee the self-checkout area, assisting customers as needed and troubleshooting issues
- Manage and maintain equipment to ensure the customer's experience
- Address and manage unpurchased items left by customers
Host and Customer Support
AMC Theatres
08.2022 - 10.2022
- Delivered food and beverages to customers, ensuring prompt and accurate service
- Greeted over 200 customers per shift at the entrance and provided a welcoming experience
- Processed transactions and handled cash with precision
- Supported servers, food runners, and bussers in keeping the dining area ready for every guest.
Education
Bachelor's Degree - Materials Science & Engineering
Texas A&M University
College Station, TX12-2027
High School Diploma -
Centennial High School
Frisco, TX05.2024
Skills
- Customer Service Excellence
- POS Cash Handling Operations
- Retail and Transaction Management
- Strong Communication and Phone Etiquette
- Logistics Management and Inventory control
- Customer success management
- Complaint handling
- Operating systems
Extracirculars
- Played baseball all 4 years of high school
- Joined two recreational leagues after high school
- Read in spare time
Timeline
POS Cash Handling and Customer Service Support
Tom Thumb
10.2022 - Current
Host and Customer Support
AMC Theatres
08.2022 - 10.2022
Bachelor's Degree - Materials Science & Engineering
Texas A&M University
High School Diploma -
Centennial High School
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