Ruby Gonzalez
Watsonville,Ca
Summary
Seeking a full-time position to contribute to the effectiveness of the business. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Cash handling, providing customer service, inventory, answering phones, handling guest issues, working with Medi-cal, and ~2 years of dentrix experience
DIENTES COMMUNITY DENTAL CARE (3 LOCATIONS)
Santa Cruz, Ca
02.2021 - 06.2023
- Greeted patients and provided assistance with inquiries.
- Assisted in resolving patient complaints and identified appropriate solutions.
- Answered incoming calls, emails, and other communication methods promptly.
- Provided product information and pricing to patients.
- Attended weekly meetings with management staff to discuss progress on projects and tasks assigned by the supervisor.
- Developed relationships with patients to ensure satisfaction with products and services offered.
Cash handling, providing customer service, inventory, answering phones, handling guest issues and experience in competitive sales
MATTRESS FIRM
Watsonville, CA
07.2019 - 01.2021
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Obtained signatures for financial documents and internal and external invoices.
Education
Cabrillo College
03.2024
Cal State East Bay
05.2019
Watsonville High School
06.2018
Soquel High School
06.2015
Skills
- 3 years Dentrix experience
- Complaint Handling
- Comfortable with serving guests that have unique needs
- Patient Chart Maintenance
- Punctual and well-mannered
- Dependable
- Accepting to challenges and new experiences
- Competitive sales experience
- Able to work independently and as part of a team
- Ability to work with a sense of urgency and discipline
- Ability to multitask and learn quickly
- Compassionate
- CPR Certified
- Confidentiality
- Billing and Invoicing
- Organization
- Quality Control
- Call Documentation
- Customer Service
- Direct Sales
- De-Escalation Techniques
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Patient Outreach And Follow-Up
- Compassionate Client Care
- Fee Collection
- Appointment Scheduling And Confirmation
- Patient Information Verification
- Records Management
- Insurance Verifying
- New Staff Mentoring
- Fluent In English and Spanish
References
- Michael Palmer, District Manager of Mattress Firm, 20 Ohlone Pkwy, Watsonville, CA, 95076, (239) 529-7816
- Jaime L. Weber, Store Manager, 20 Ohlone Pkwy, Watsonville, CA, 95076, (831) 226-6203
- Dr. Taghvaei, Chief of Operations, 1830 Commercial Way, Santa Cruz, CA, 95065, 831-464-5409
Timeline
Cash handling, providing customer service, inventory, answering phones, handling guest issues, working with Medi-cal, and ~2 years of dentrix experience
DIENTES COMMUNITY DENTAL CARE (3 LOCATIONS)
02.2021 - 06.2023
Cash handling, providing customer service, inventory, answering phones, handling guest issues and experience in competitive sales
MATTRESS FIRM
07.2019 - 01.2021
Cabrillo College
Cal State East Bay
Watsonville High School
Soquel High School
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