Landan Wilder
Eglin,IL
Summary
Experienced customer service professional with a proven track record in client relations and leadership. Skilled in sales, service, and building personal clientele.
Overview
8
8
years of professional experience
Work History
<ul><li>Supervise any employees working during my shift</li><li>Coaching in recipes, standards and customer service</li><li>Providing excellent customer service to customers</li><li>Inventory and Cash management</li></ul>
Starbucks
Lake in the Hills, IL
01.2019 - Current
- Supervise any employees working during my shift
- Coaching in recipes, standards and customer service
- Providing excellent customer service to customers
- Inventory and Cash management
<ul><li>Responsible for managing a team of up to 12 employees, coaching them to achieve sales goals, provide excellent customer service and follow company procedures and guidelines</li><li>Cash management, inventory management, hiring and training employees, setting schedule for entire store</li></ul>
Sprint by MSM Connect
Rockford, IL
01.2018 - 01.2019
- Responsible for managing a team of up to 12 employees, coaching them to achieve sales goals, provide excellent customer service and follow company procedures and guidelines
- Cash management, inventory management, hiring and training employees, setting schedule for entire store
<ul><li>At the front desk I was responsible for providing great customer care, setting appointments for 30+ employees, checking clients in and out and going above and beyond to exceed expectations</li><li>As a Makeup Artist I was responsible for building my own clientele, providing full makeup applications, mini facials as well as selling our makeup and skincare products</li></ul>
Mario Tricoci Salon and Spa
Crystal Lake, IL
01.2017 - 01.2018
- At the front desk I was responsible for providing great customer care, setting appointments for 30+ employees, checking clients in and out and going above and beyond to exceed expectations
- As a Makeup Artist I was responsible for building my own clientele, providing full makeup applications, mini facials as well as selling our makeup and skincare products
Education
Leadership
01/2018
01.2018
01/2015
01.2015
Skills
- Cash Handling
- Up-selling
- New Hire Training
- Professional Demeanor
- Inventory Management
- Adaptive and creative
- Team Player
- Cash Handling
- Up-selling
- New Hire Training
- Professional Demeanor
- Inventory Management
- Adaptive and creative
- Team Player
Timeline
<ul><li>Supervise any employees working during my shift</li><li>Coaching in recipes, standards and customer service</li><li>Providing excellent customer service to customers</li><li>Inventory and Cash management</li></ul>
Starbucks
01.2019 - Current
<ul><li>Responsible for managing a team of up to 12 employees, coaching them to achieve sales goals, provide excellent customer service and follow company procedures and guidelines</li><li>Cash management, inventory management, hiring and training employees, setting schedule for entire store</li></ul>
Sprint by MSM Connect
01.2018 - 01.2019
<ul><li>At the front desk I was responsible for providing great customer care, setting appointments for 30+ employees, checking clients in and out and going above and beyond to exceed expectations</li><li>As a Makeup Artist I was responsible for building my own clientele, providing full makeup applications, mini facials as well as selling our makeup and skincare products</li></ul>
Mario Tricoci Salon and Spa
01.2017 - 01.2018
Leadership
01/2018
01/2015
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