Nedjie Loreston
West Palm Beach
Summary
Detail-oriented and customer-focused professional with extensive experience in financial services, payroll, and customer support. Seeking to leverage strong communication, analytical, and problem-solving skills to contribute to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retirement Service Specialist
FIS Global
Remote
02.2023 - 10.2025
- Assisted clients with retirement account inquiries, transactions, and account maintenance
- Provided detailed information on retirement plans, distributions, and investment options
- Resolved customer issues efficiently while maintaining compliance with financial regulations
- Managed high call volumes while maintaining accuracy and professionalism
- Documented customer interactions and ensured proper follow-up
Payroll Specialist
Firstlantic Healthcare
FL
06.2022 - 08.2024
- Processed up to 800 paychecks daily totaling up to $246K
- Collaborated with 20+ offices to resolve payroll discrepancies
- Reduced contractor debt and ensured accurate financial reporting
- Managed payroll adjustments, tax corrections, and direct deposit issues
- Remote
Customer Service Representative Team Lead
Expedited Travel
West Palm Beach, FL
09.2018 - 10.2020
- Led and supported a team of customer service representatives
- Provided training, coaching, and performance feedback
- Ensured compliance with policies and high-quality service delivery
Senior Receptionist
Stanley Steemer
Delray Beach, FL
07.2018 - 08.2019
- Managed front desk operations and administrative tasks
- Coordinated schedules, meetings, and client communications
- Maintained records and handled office logistics
Scheduling Coordinator
Value Care
Boynton Beach, FL
03.2017 - 06.2018
- Managed scheduling for 4,000+ weekly service hours
- Coordinated between clients, caregivers, and internal teams
- Ensured compliance with care plans and regulations
Education
Bachelor of Science - Nursing
South University
06.2027
Associate in Science -
Palm Beach State College
Skills
- Customer Service & Client Relations
- Data Entry & Financial Processing
- Time Management & Multitasking
- Communication & Problem-Solving
- Team Leadership & Training
Certification
- BLS Certified - 09/2027
Summary of Qualifications
- 5+ years of experience in customer service and financial operations
- Strong background in call center environments and client support
- Knowledge of financial regulations and payment processing
- Proficient in Microsoft Office and data management systems
- Excellent communication, multitasking, and organizational skills
- Fluent in English; intermediate Spanish
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Retirement Service Specialist
FIS Global
02.2023 - 10.2025
Payroll Specialist
Firstlantic Healthcare
06.2022 - 08.2024
Customer Service Representative Team Lead
Expedited Travel
09.2018 - 10.2020
Senior Receptionist
Stanley Steemer
07.2018 - 08.2019
Scheduling Coordinator
Value Care
03.2017 - 06.2018
Bachelor of Science - Nursing
South University
Associate in Science -
Palm Beach State College