Summary
Overview
Work History
Education
Skills
Conferences
Timeline
BusinessAnalyst

Jiki Brian B. Malaqui

Analyst
San Francisco,CA

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments within private and public sectors. Diligent worker with strong communication and task prioritization skills.

Overview

11
11
years of professional experience
8
8
years of post-secondary education

Work History

Academic Advisement Functional Business Analyst

San Francisco State University
San Francisco, CA
01.2020 - Current
  • Developed and implemented batch awarding process of undergraduate degree
  • Improved overall undergraduate degree graduation process for university stakeholders by reducing the need for manual degree evaluations
  • Streamlined final degree awarding process by decreasing awarding timeline within 4 weeks of end-of-term
  • Programming undergraduate degree major and minor program configuration for Degree Planner
  • Programming PeopleSoft/Campus Solutions Academic Advisement module configuration for the Degree Progress Report (DPR)
  • Analyzing and validating DPR requirements with the Degree Planner during each academic catalog cycle to maintain accurate degree audit data crucial to students mapping of their remaining degree requirements
  • Troubleshooting and technical/encoding support for functionality and underlying PeopleSoft code of the DPR and Degree Planner Schedule Builder
  • Collaborating with Curriculum and Articulation Offices, Academic Departments, Graduation Advisors and Academic Advising staff, as well as CMS (Chancellor's Office Support Team) to analyze and refine catalog requirements and university policies
  • Testing of processes in the Academic Advisement and Student Records modules as required by PeopleSoft, CMS Central application support for regular and ad hoc system maintenance updates, including the AB 1460 Ethnic Studies modification

Undergraduate Graduation Specialist

San Francisco State University
San Francisco, CA
09.2018 - 01.2020
  • Evaluated and analyzed degree requirements articulated in university policies and procedures
  • Inputted student exceptions and authorizations in Campus Solutions to maintain accurate correct and up-to-date record of degree requirement progress
  • Resolved student enrollment and verification errors in National Student Clearinghouse database
  • Trained and supported new team members, maintaining culture of collaboration

Registrar’s Office Specialist

San Francisco State University
San Francisco, CA
11.2016 - 09.2018
  • Maintained and updated student academic records to ensure accuracy and correct updated information
  • Interfaced with students at One Stop Student Services to resolve issues concerning enrollment, registration, and general university policy inquiries
  • Processed verification requests and provide information to authorized third parties in compliance with The Family Educational Rights and Privacy Act (FERPA)
  • Collaborating with other Enrollment Management offices to support students in maintaining continuous enrollment

Implementation Specialist

Cigna Healthcare
Phoenix, AZ
08.2015 - 10.2016
  • Assisted account executives with strengthening client relationships through targeted solutions and timely implementation of insurance policy coverage
  • Collaborated with internal stakeholders to analyze and interpret annual policy coverage updates according to client specifications
  • Build client-specific configurations in insurance database origin system
  • Assessed project scope to confirm overall plan coverage details and understand customer expectations in advance

Plan Automation Senior Associate

Cigna Healthcare
Phoenix, AZ
08.2014 - 08.2015
  • Built and managed health insurance policy configurations according to client elections specified per policy term coverage
  • Interpreted and audited policy setup and coding to ensure compliance with state and federal healthcare mandates

TheraCare Therapy Support Coordinator

Cigna Healthcare
Phoenix, AZ
02.2011 - 08.2014
  • Trained departmental staff, streamlining business process and decreasing overall call handle time
  • Implemented pilot programs to enhance and improve customer service experience
  • Made outbound follow-ups to potential and existing injectable medication therapy customers to ensure medication adherance by telephone and email

Education

Master of Arts - Education: Equity and Social Justice

San Francisco State University
San Francisco, CA
10.2018 - Current

Bachelor of Arts - Psychology

Ramapo College of New Jersey
Mahwah, NJ
08.2002 - 05.2006

Skills

Architecture and maintenance of Oracle databases, specifically PeopleSoft/Campus Solutions Academicundefined

Conferences

Healing with Bangtan: Co-designing a Community-Based Curriculum with ARMY for ARMY

BTS: The Third Global Interdisciplinary Conference in Seoul - July 2022

  • “The Post-Pandemic Era, Welcome to the New Humanity,” as it relates to South Korean group, BTS, and their global fanbase, ARMY
  • Invitation to chair and facilitate workshop to co-design a community-based curriculum

Timeline

Academic Advisement Functional Business Analyst

San Francisco State University
01.2020 - Current

Master of Arts - Education: Equity and Social Justice

San Francisco State University
10.2018 - Current

Undergraduate Graduation Specialist

San Francisco State University
09.2018 - 01.2020

Registrar’s Office Specialist

San Francisco State University
11.2016 - 09.2018

Implementation Specialist

Cigna Healthcare
08.2015 - 10.2016

Plan Automation Senior Associate

Cigna Healthcare
08.2014 - 08.2015

TheraCare Therapy Support Coordinator

Cigna Healthcare
02.2011 - 08.2014

Bachelor of Arts - Psychology

Ramapo College of New Jersey
08.2002 - 05.2006

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