Summary
Overview
Work History
Education
Skills
Timeline
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Jilian Collins

Shreveport,LA

Summary

Developed technical skills in high-demand deployment environment, focusing on system integration and automation. Demonstrated ability to streamline processes and improve efficiency using various tools and technologies. Aiming to leverage these transferable skills in new and challenging field.

Overview

3
3
years of professional experience

Work History

Contract Deployment Engineer

TEKsystems
05.2025 - Current
  • Troubleshot deployment failures and implemented corrective actions.
  • Maintained up-to-date documentation on deployment procedures, contributing to a seamless handoff between team members.
  • Maintained strong relationships with vendors, collaborating on deployment-related issues and working together to find effective solutions.
  • Mentored junior staff members on best practices for troubleshooting complex technical issues related to software deployments effectively resolving problems in realtime.
  • Collaborated with cross-functional teams to develop comprehensive deployment plans, ensuring successful project completion.
  • Increased customer satisfaction by providing timely and accurate updates on deployment progress.
  • Evaluated new tools and technologies that could improve the efficiency of the deployment process, staying current on industry trends.

Test and Support Engineer

TEKsystems
08.2024 - 02.2025
  • Analyzed and interpreted data to identify trends and recommend improvements.
  • Monitored and evaluated engineering performance to recommend improvements.
  • Analyzed and interpreted customer requirements to develop engineering solutions.
  • Conducted technical evaluations of engineering designs and test results.
  • Trained and mentored junior engineers, providing guidance and direction.
  • Documented and developed engineering procedures and processes.
  • Collaborated with other departments to facilitate successful project completion.
  • Created detailed reports on engineering activities and findings.
  • Tracked test reports and failures determined by root cause data trends.
  • Mentored junior engineers, providing technical guidance and facilitating professional growth.
  • Collaborated with cross-functional teams to identify and correct product defects.

Customer Service Representative

GDiT
08.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided backup support for organizational leadership.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Associates - Computer Information Systems

Bossier Parish Community College
Bossier City, LA
12-2025

High School Diploma -

C.E Byrd Highschool
Shreveport
05-2021

Skills

  • Infrastructure automation
  • Software testing methodologies
  • Project management fundamentals
  • Incident management
  • Virtualization technologies
  • Technical support
  • Machine learning
  • Test automation
  • Technical writing
  • Timeline coordination
  • Security protocols implementation
  • Technology integration

Timeline

Contract Deployment Engineer

TEKsystems
05.2025 - Current

Test and Support Engineer

TEKsystems
08.2024 - 02.2025

Customer Service Representative

GDiT
08.2022 - 03.2023

Associates - Computer Information Systems

Bossier Parish Community College

High School Diploma -

C.E Byrd Highschool

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