Jilian Collins
Shreveport,LA
Summary
Developed technical skills in high-demand deployment environment, focusing on system integration and automation. Demonstrated ability to streamline processes and improve efficiency using various tools and technologies. Aiming to leverage these transferable skills in new and challenging field.
Overview
3
3
years of professional experience
Work History
Contract Deployment Engineer
TEKsystems
7437 Race Rd. Hanover, MD, 21076
05.2025 - Current
- Troubleshot deployment failures and implemented corrective actions.
- Maintained up-to-date documentation on deployment procedures, contributing to a seamless handoff between team members.
- Maintained strong relationships with vendors, collaborating on deployment-related issues and working together to find effective solutions.
- Mentored junior staff members on best practices for troubleshooting complex technical issues related to software deployments effectively resolving problems in realtime.
- Collaborated with cross-functional teams to develop comprehensive deployment plans, ensuring successful project completion.
- Increased customer satisfaction by providing timely and accurate updates on deployment progress.
- Evaluated new tools and technologies that could improve the efficiency of the deployment process, staying current on industry trends.
Test and Support Engineer
TEKsystems
7437 Race Rd. Hanover, MD, 21076
08.2024 - 02.2025
- Analyzed and interpreted data to identify trends and recommend improvements.
- Monitored and evaluated engineering performance to recommend improvements.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Conducted technical evaluations of engineering designs and test results.
- Trained and mentored junior engineers, providing guidance and direction.
- Documented and developed engineering procedures and processes.
- Collaborated with other departments to facilitate successful project completion.
- Created detailed reports on engineering activities and findings.
- Tracked test reports and failures determined by root cause data trends.
- Mentored junior engineers, providing technical guidance and facilitating professional growth.
- Collaborated with cross-functional teams to identify and correct product defects.
Customer Service Representative
GDiT
6301 E Texas St. Bossier City, LA 71111
08.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Associates - Computer Information Systems
Bossier Parish Community College
Bossier City, LA12-2025
High School Diploma -
C.E Byrd Highschool
Shreveport05-2021
Skills
- Infrastructure automation
- Software testing methodologies
- Project management fundamentals
- Incident management
- Virtualization technologies
- Technical support
- Machine learning
- Test automation
- Technical writing
- Timeline coordination
- Security protocols implementation
- Technology integration
Timeline
Contract Deployment Engineer
TEKsystems
05.2025 - Current
Test and Support Engineer
TEKsystems
08.2024 - 02.2025
Customer Service Representative
GDiT
08.2022 - 03.2023
Associates - Computer Information Systems
Bossier Parish Community College
High School Diploma -
C.E Byrd Highschool