Jililliya Glosch
Eastover ,SC
Summary
Dynamic team player with a proven track record at Appointment Setter City Twist, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in cash handling and maintaining a safe work environment, consistently contributing to team success and operational efficiency.
Always professional weather on a day to day or when a problem issue
Overview
3
3
years of professional experience
Work History
Team Member
Detailing and Car Washing
Atlanta, GA
03.2023 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Improved customer satisfaction by quickly helping each person find desired items.
Team Member
Appointment Setter City Twist
Atlanta, GA
08.2022 - 12.2022
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Team Member
Cashiers
Phoenix, AZ
09.2020 - 12.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
High School Diploma - Accounting
Mountain Pointe
Phoenix, AZ10.2021
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Workplace safety
- Money handling
- Computer skills
- Organizing work stations
- Goal setting and achievement
- Complex Problem-solving
- Order preparation
- Area and facility cleaning
- Sales expertise
- Clear communication
- Multitasking
- Teamwork
- Reliability
- Quantitative skills
Timeline
Team Member
Detailing and Car Washing
03.2023 - 09.2023
Team Member
Appointment Setter City Twist
08.2022 - 12.2022
Team Member
Cashiers
09.2020 - 12.2020
High School Diploma - Accounting
Mountain Pointe