JILL ADDINGTON
Vancouver,WA
Overview
11
11
years of professional experience
Work History
Purchasing, Account, Shipping Manager
Rex Plastics
Vancouver, WA
06.2023 - Current
- Oversaw shipping operations, ensuring timely dispatch of products to customers.
- Coordinated logistics with suppliers and carriers to optimize transportation routes.
- Implemented process improvements that reduced shipping delays and enhanced customer satisfaction.
- Managed inventory levels, ensuring accurate stock records for efficient order fulfillment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Determined most cost-effective procedures and routes for shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
- Developed strong relationships with suppliers and carriers, ensuring timely delivery of shipments.
- Organized records of vehicles, schedules and completed orders.
- Managed vendor relationships to ensure timely delivery of materials and services.
- Oversaw inventory management processes to optimize stock levels and reduce excess costs.
- Coordinated cross-departmental communication to streamline purchasing workflows and support operational needs.
- Purchased new products and oversaw inventory stocking and availability.
- Used ERP System to authorize and monitor purchase orders and consumables.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
- Reduced order processing time by automating purchase orders and invoicing systems.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Developed and maintained supplier relationships to ensure timely delivery of materials.
- Analyzed inventory levels to optimize stock and reduce excess waste.
- Coordinated procurement processes for various departments, ensuring compliance with company policies.
- Evaluated supplier performance and conducted regular reviews to assess quality and reliability.
- Generated reports, documents and analysis in ERP System for senior management review and approval.
- Adjusted procedures to maximize department effectiveness.
- Reduced material costs by negotiating favorable terms with suppliers.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Generated reports on purchasing activities to support management decisions.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Managed client relationships, ensuring satisfaction and retention through regular communication and feedback.
- Collaborated with cross-functional teams to deliver exceptional service and address client needs promptly.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Streamlined internal processes for better efficiency in account management tasks.
- Streamlined account management processes, reducing response times and improving client service quality.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed, maintained and utilized diverse client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Service Agent
Spectrum
Vancouver, WA
09.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Resolved over 45 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Entered customer information into customized computer system with Agent OS to document and organize client records.
- Contributed to company achieving and holding industry-leading customer service ratings.
Shipping Support
Branding Tools
Vancouver , WA
03.2021 - 09.2022
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Uncovered and resolved errors with minimal oversight.
- Collaborated with other departments on supply and quality issues.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Updated computer tracking system with latest product movements.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Administrative Assistant
Delta AV
10.2019 - 06.2020
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed Sage databases converting complex data into easy-to-interpret data.
- Processed invoices and expenses using Sage Service Management to facilitate on-time payment.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
Shift Supervisor
Starbucks PDX
02.2019 - 10.2019
- Worked with team members to improve performance and implement training updates.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Revitalized retail sales area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted daily inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Applied security, safety and loss prevention strategies during shifts.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Oversaw espresso machines, drip brewers and oven and cleaned all equipment in proper manner after every shift.
City Carrier Assistant
United States Postal Service
11.2018 - 02.2019
- Planned and cased mail in sequence of delivery for a designated route.
- Used portable scanning devices to tag items that had been delivered to homes and businesses.
- Collected mail from letter boxes on a specific route both on foot and by vehicle.
- Engaged customers with a pleasant demeanor and offered to help them with any issues relating to their mail.
Shipping Clerk
TERRA Staffing Group
03.2018 - 05.2018
- Enforced the on-time shipment of products to create exceptional customer experiences.
- Arranged local courier pickups and deliveries
- Monitored inter company and customer email communications.
- Acquired quotes for freight shipments from independent carriers.
- Processed Bills of Lading and Air Bills.
- Arranged pick ups and printed labels for FedEx and UPS freight shipments including International parcels.
- Printed labels for daily shipments.
- Emailed daily tracking reports to company management.
Shipping Manager/ Administrative Assistant
RB Enterprises
01.2015 - 05.2017
- Assisted machine operators with finished pieces.
- Collated components for assembly.
- Made sure that products were produced on time and are of good quality.
- Used various tools and equipment to remove excess material from machined parts.
- Used ink and stamp, electro-etch, vibroburr and laser printer to mark parts for customer.
- Assembly of components such as press pins and helicoils.
- Assisted QA department with repairing damaged parts due to mishandling or shipping by outside processors.
- Reading prints to determine customer requirements for finishing.
- Assisted in the shipping department when needed.
Education
High School Diploma - undefined
Edmonds
Edmonds, WA1994
Skills
- Well organized
- Interpersonal skills
- Computer proficient
- Issue resolution
- Accurate and detailed
- Extremely quick learner
- Strong work ethic
- Good attitude
- Articulate and well-spoken
- Flexible
- Independent worker
Additional Job Experience
~ Cashier/ Stocker - Waldenbooks - Northgate Mall, WA
~ Cashier - Driftwood Drive in - Friday Harbor, WA
~ Portrait Photographer - Olan Mills - Redmond, WA
~ Deli Clerk - Safeway - Seattle, WA
~ Cashier/ Parts & Service Dept. - Harris Ford - Seattle, WA
~ Shift Manager - Godfather's Pizza - Seattle, WA
~ Checker - Albertsons - Everett, WA
~ Teller - US Bank - Edmonds, WA
Timeline
Purchasing, Account, Shipping Manager
Rex Plastics
06.2023 - Current
Customer Service Agent
Spectrum
09.2022 - 06.2023
Shipping Support
Branding Tools
03.2021 - 09.2022
Administrative Assistant
Delta AV
10.2019 - 06.2020
Shift Supervisor
Starbucks PDX
02.2019 - 10.2019
City Carrier Assistant
United States Postal Service
11.2018 - 02.2019
Shipping Clerk
TERRA Staffing Group
03.2018 - 05.2018
Shipping Manager/ Administrative Assistant
RB Enterprises
01.2015 - 05.2017
High School Diploma - undefined
Edmonds