Jill A. Kuhn

Managed a high-performing team of consultants, providing guidance on complex loan scenarios and eligibility criteria.

• Partnered with risk, policy, and technology teams to clarify and improve overall process flow.
• Developed lender education strategies to proactively reduce misinterpretation and improve loan salability.
• Played a pivotal role in cross-functional initiatives to digitize and modernize policy delivery tools, including a chat function.
• Recognized for building collaborative relationships with lenders and internal stakeholders to strengthen confidence in the policy framework.

• Led all aspects of mortgage operations, including opening, appraisal and MI ordering, processing, and closing.
• Streamlined workflows and introduced automation, resulting in a 20% improvement in loan cycle time.
• Designed and implemented compliance controls to align with CFPB and secondary market requirements.
• Acted as liaison between sales and fulfillment teams, improving communication and accountability.
• Mentored and developed a team of operations staff, fostering a culture of continuous learning and process ownership.

• Oversaw daily operations for a fast-growing private lender specializing in real estate investor financing.
• Built scalable processes to support growth while maintaining compliance with investor and regulatory standards.
• Introduced performance dashboards and KPIs to improve visibility into underwriting, processing, and funding functions.
• Collaborated with technology partners to customize LOS platforms for investor-driven lending models.

• Led the procurement and enterprise-wide implementation of a new Loan Origination System (LOS), impacting 1,200+ users.
• Partnered with IT, compliance, and business units to ensure system alignment with operational goals.
• Created user training programs and documentation to support adoption and long-term success.
• National

• Established a center of excellence for service quality, driving enterprise-wide process improvement initiatives.
• Developed quality assurance standards and audit processes to enhance operational efficiency and compliance.
• Reduced loan defects by 25% through root cause analysis and targeted training efforts.
• Collaborated with executive leadership to promote a culture of customer-first operations.

• Project Management liaison with Compliance and Internal Audit
• 9 yrs 5 mos

• 2 yrs 3 mos

• 6 yrs 6 mos