Jill Anderson
Camden,SC
Summary
Dependable Senior Customer Service Representative with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Senior Representative
Verizon Wireless Corporation
Elgin, SC
01.2009 - Current
- Monitored customer feedback to identify opportunities for improvement.
- Maintained up-to-date knowledge of products, services, pricing plans, promotions.
- Ensured compliance with industry regulations regarding customer service standards.
- Acted as an escalation point for complex issues requiring additional resources or expertise.
- Confirmed that customers received efficient resolution to problems by researching issues and providing adequate information.
- Established relationships with existing customers to promote new product or service opportunities.
Senior Representative
Verizon Wireless Corporation
Education
High School Diploma -
Strayer University
Washington, DCSkills
- Relationship Building
- Customer Rapport
- Customer Support
- Technical Troubleshooting
- [Product or Service] Expertise
- Account Development
- Sales Support
- Revenue Generation
- Client Services
- Sales Expertise
Timeline
Senior Representative
Verizon Wireless Corporation
01.2009 - Current
Senior Representative
Verizon Wireless Corporation
High School Diploma -
Strayer University
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