Jill Anderson
Memphis,TN
Summary
Dynamic professional dedicated to empowering teams and improving patient care. Proven track record in driving continuous improvement initiatives and enhancing customer satisfaction through effective collaboration and education. Strong focus on achieving measurable results in healthcare environments.
Overview
35
35
years of professional experience
Work History
RN Community Care Coordinator
Veterans’ Health Administration
Memphis, TN
05.2022 - Current
- Ensure Veterans receive timely, coordinated, and high-quality care within VA facilities and in the community, serving as a key liaison and care advocate.
- Collaborate with both VA and community providers, leveraging systems theory to navigate and guide Veterans through all available care options, including direct VA care and outsourced community-based services.
- Managed consult process and promoted continuity of care as a bridge between VA and community providers.
- Assessed, planned, implemented, and evaluated Veteran care effectiveness, emphasizing patient education, self-management support, and achieving high customer satisfaction.
- Participated in unit- and program-level quality improvement initiatives and customer service programs, enhancing care delivery and patient experience.
- Memphis VA Medical Center
RN Primary Care Coordinator
Memphis VA Medical Center
Memphis, TN
02.2018 - 05.2022
- Works in partnership with an assigned Primary Care Provider and a panel of patients for effective disease and chronic care management.
- Collaborated with internal and external services to facilitate care transitions, ensuring effective support for patients' needs.
- Provides patient and family health education with a focus on self-management, prevention, and wellness, based on the patient's goals.
- Supported clinic initiatives and patient care efforts while serving as Covid Champion, enhancing clinic responses to patient needs.
- Advocated for patients and supported colleagues by fostering professional growth and development within the team.
- Trained new employees on clinic protocols and procedures. and functioned as charge nurse.
- Participates on the shared governance committee.
Registered Nurse – Acute Care (2S COVID Detail)
Memphis VA Medical Center
Memphis, TN
03.2020 - 03.2021
- Served on the frontlines of the VHA COVID-19 national pandemic response and recovery plan, delivering high-quality nursing care to veterans in an acute care setting.
- Instrumental in managing complex patient needs, monitoring for acute changes, and coordinating multidisciplinary care to ensure optimal patient outcomes during rapidly evolving circumstances.
- Implemented infection prevention protocols, educating patients, families, and team members on COVID-19 policies, symptom monitoring, and proper use of PPE to enhance safety and compliance.
- Precepted new nurses, providing mentorship and training that fostered skill development and adherence to evidence-based practices, contributing to team competency.
- Adapted to evolving demands with flexibility and resilience, maintaining focus on patient safety and quality of care as core priorities.
Registered Nurse - Team Leader
Baptist Home Care and Hospice / LHC Group
Memphis, TN
06.2017 - 02.2018
- Managed 15-member team of RNs, LPNs, OTs, PTs, and Certified Nursing Assistants.
- Managed case management for over 100 patients.
- Coordinates all aspects of care and provides updates to patients' physicians, DME providers, caregivers and families.
- Coordinates determination of patient home health benefits, medical necessity, and ongoing insurance approvals.
- Supported team in critical thinking during decision-making.
- Facilitated and led weekly case conferences to enhance team collaboration.
Registered Nurse- Staff Development Specialist
Baptist Home Care and Hospice
Memphis, TN
09.2011 - 05.2017
- Led comprehensive 30-, 60-, and 90-day orientation programs for all new Home Care and Hospice staff, including nurses, therapists, nursing assistants, bereavement counselors, and contract staff; developed detailed schedules adopted by HR and management as a standardized onboarding tool.
- Conducted monthly educational classes and simulation labs to enhance clinical skills and knowledge for staff, and provided individualized training and support for Encore clinical software.
- Served as a peer resource and clinical policy mentor for over 100 staff members, regularly reviewing and presenting updated clinical policies and procedures.
- Coordinated with multiple Schools of Nursing to facilitate Community Nursing rotations and partnered with the UT Family Practice Residency program to provide home care/hospice experiences for physicians.
- Managed employee health initiatives including TB and FIT testing as well as administering Hepatitis B vaccines; led the transition to computerized modules for annual compliance testing.
- Achieved 97% staff immunization rate against influenza by developing and implementing a new vaccine program, surpassing the 75% target goal.
- Developed and implemented the policy and procedure for admitting home care patients with Diabetes Mellitus based on Medicare guidelines, including acquiring and training clinicians on the use of A1C testing equipment within 2 months.
- Designed and delivered one-hour monthly in-services for home care and hospice certified nursing assistants, using PowerPoint presentations and assessments to meet Conditions of Participation (COP) requirements.
- Reviewed weekly Durable Medical Equipment (DME) recalls and communicated potential supply risks to clinicians, supervisors, directors, and vendors, ensuring patient safety.
- Prepared monthly spending reports on patient and clinician supply costs; presented findings to CFO, explaining supply usage exceeding national averages.
Registered Nurse- Patient Outcome Manager/Utilization Review
Baptist Home Care and Hospice
Memphis, TN
04.2006 - 09.2011
- Reviewed patient records for accuracy and compliance with Coding and OASIS guidelines, ensuring adherence to Medicare requirements.
- Collaborated with interdisciplinary teams for comprehensive patient plans.
- Administered medications and monitored patient responses.
- Provided direct patient care in home and hospice settings.
Registered Nurse- Home Health Care Case Manager/Field Nurse
Baptist Home Care and Hospice
Memphis, TN
05.1994 - 04.2006
- Educated patients on disease processes, medications, and strategies to enhance quality of life in home care settings.
- Developed and delivered individualized treatment plans through comprehensive nursing assessments, diagnoses, planning, implementation, and evaluation.
- Specialized in managing high acuity patients requiring IV therapy, pediatric care, and advanced wound care.
- Demonstrated proficiency in negative wound pressure therapy and ambulatory home infusion pumps.
- Precepted nursing students and new staff in clinical settings.
Registered Nurse- Cardiovascular Intensive Care Unit
Baptist Memorial Hospital
Memphis, TN
10.1991 - 05.1994
- Coordinated care for post cardiac surgical patients, ensuring optimal recovery and monitoring for complications.
- Instructed critical care classes for new nurse orientation, fostering foundational knowledge and skills for effective patient care.
- Guided and trained nursing students in clinical settings, enhancing their practical skills and confidence.
Education
Masters - Nursing Leadership and Management
Western Governors University
Salt Lake City, UT12-2022
Bachelor of Science - Nursing
Union University
Jackson, TN12-2009
Associates Degree - Registered Nurse
Baptist School of Nursing
Memphis, TN10-1991
Completed Undergraduate Coursework -
University of Mississippi
Oxford, MS01-1988
Skills
- Care coordination
- Home care management
- Disease management
- Patient advocacy
- CPRS expertise
- BCMA proficiency
- Encore software
- Microsoft Office applications
Personal Information
Title: MSN, RN
Honors And Recognitions
- 2025 Nurse of the year for VA Community Care.
- Recognized by Shelby County Celebrate Nursing Top 100 in 2000.
- 2011 Baptist Memorial Hospital for Nursing Excellence.
- Soup champion fundraiser for patients Christmas baskets 3 years consecutive.
Timeline
RN Community Care Coordinator
Veterans’ Health Administration
05.2022 - Current
Registered Nurse – Acute Care (2S COVID Detail)
Memphis VA Medical Center
03.2020 - 03.2021
RN Primary Care Coordinator
Memphis VA Medical Center
02.2018 - 05.2022
Registered Nurse - Team Leader
Baptist Home Care and Hospice / LHC Group
06.2017 - 02.2018
Registered Nurse- Staff Development Specialist
Baptist Home Care and Hospice
09.2011 - 05.2017
Registered Nurse- Patient Outcome Manager/Utilization Review
Baptist Home Care and Hospice
04.2006 - 09.2011
Registered Nurse- Home Health Care Case Manager/Field Nurse
Baptist Home Care and Hospice
05.1994 - 04.2006
Registered Nurse- Cardiovascular Intensive Care Unit
Baptist Memorial Hospital
10.1991 - 05.1994
Masters - Nursing Leadership and Management
Western Governors University
Bachelor of Science - Nursing
Union University
Associates Degree - Registered Nurse
Baptist School of Nursing
Completed Undergraduate Coursework -
University of Mississippi