Jill Bartlett
Bonita Springs,FL
Summary
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Overview
32
32
years of professional experience
Work History
General Manager
Ulta Beauty
Naples, Florida
08.2017 - Current
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practice
- Analyzed sales data to identify trends, informing inventory management decisions and promotional strategies.
Human Resource/Operations Manager
JCPenney
Naples, Florida
01.2014 - 08.2017
- Organized and led staff orientation programs and training to promote collaboration.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Developed training programs that improved employee engagement and retention rates across multiple departments.
- Streamlined HR processes to enhance operational efficiency and improve employee onboarding experience.
- Analyzed workforce trends to inform strategic planning and optimize talent acquisition efforts.
- Supported organizational growth through strategic workforce planning, identifying staffing needs and skill gaps to facilitate hiring decisions.
- Managed payroll processing for hundreds of employees, ensuring timely payment while adhering to strict budgetary guidelines.
General Manager
Sephora Inside JCPenney
Naples, FL
01.2013 - 01.2014
- Liaised between multiple business divisions to improve communications: sales, HR, and operational team.
- Devised hiring and recruitment policies for 110 employee store.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events and incentive programs.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Collaborated with cross-functional teams to develop innovative solutions.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Responsible for recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
District Manager
Campustown
Bloomington, Illinois
01.1994 - 08.2012
- Led district operations to enhance customer satisfaction and service efficiency.
- Developed strategic initiatives to drive sales growth across multiple locations.
- Analyzed performance metrics to identify opportunities for operational improvements.
- Mentored and trained management teams on best practices and operational standards.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Education
Bachelor Of Applied Arts And Science - Business Administration
Illinois State University
Normal, IL05-1990
Skills
- Recruiting specialist
- Multiple store management
- Loss prevention specialist
- Sales Team Development
- Profit and Loss Accountability
- Staff Training
- Team Leadership
- Communication Skills
- Event Management
- Customer Experience
Accomplishments
- Supervision - Supervised sales team in multiple stores to monitor sales activity and goal achievement.
- Invited to collaborate with select GM's to explore and change company competencies.
- Achieved superior results in driving loyalty programs through effectively training retail teams.
- Achieved top loss prevention results, under 1%, by overseeing and training operational teams with accuracy and efficiency.
- Supervised team of 110 staff members ensuring schedule effectiveness and operational and HR compliances.
Timeline
General Manager
Ulta Beauty
08.2017 - Current
Human Resource/Operations Manager
JCPenney
01.2014 - 08.2017
General Manager
Sephora Inside JCPenney
01.2013 - 01.2014
District Manager
Campustown
01.1994 - 08.2012
Bachelor Of Applied Arts And Science - Business Administration
Illinois State University